Volume 9, Issue 5 - October 2007
Is Certification on Your List?
Gloves? Check. Suction cups? Check. Cutout tools? You think you've got all the tools you need to complete the installation job today, but what about an Independent Glass Association (IGA) certification? Can you check that off your list?
Why It’s Important
Doesn’t facing an employee with official patches make you a little more confident in that person’s ability to help you, more so than someone who had nothing to show his credentials for doing the work you require? If nothing else, look at certification as another tool that endears you to the customer.
This training is comprised of ten basic and four advanced modules, each section includes study aides and information and a final section test. The certification offered is for technicians, with customer service representative and shop manager certifications to be available soon.
How Is It Different than Other Programs?
Consequently, a technician’s certification can be revoked or denied as well, for failure to meet certain criteria, including but not limited to:
To become IGA-certified, a technician must pass the online exam. Online courses are available at www.igacertification.org to help guide individuals through the knowledge necessary to pass the test(s), but are not required for certification. The program offers three course options for certification.
Module Package 1 provides students with any two training modules or electives in course and one final exam This option gives students 60 days access to materials in any two modules and take one final exam.
Module Package 2 provides students with any five training modules or electives in course and one final exam This option gives students 120 days access to materials in any five modules and take one final exam.
For module packages 1 and 2, interested persons wishing to take additional exams beyond the one offered must purchase them separately.
Module Package 3 provides the entire training course (all ten modules and four electives), one final exam and diploma for graduates. This option gives students six months’�access to materials in all ten modules and includes one final exam and diploma for graduates.
The online course and exam options help keep the cost of the certification program at a reasonable price, with Module 1 costing only $99 and the full training session affordable at well less than $300 for IGA members. IGA certification is not exclusive to the association membership, though non-members will be charged at the higher, non-member rate to enroll. See the chart on page 12 for pricing.
Who Should Be Certified?
Dave Zoldowski is president of Auto One in Brighton, Mich., and serves as president of the IGA. Mr. Zoldowski's opinions are solely his own and not necessarily those of this magazine.