An Inside Look at Direct Marketing Methods
by Penny Stacey
“I’m not saying going
door-to-door sales are immoral,
but the tactics some are using are immoral.”
—Southeastern auto glass shop owner
Door-to-door sales are nothing new. At one time, it wasn’t
uncommon to encounter door-to-door pest control salespeople, those selling
vacuum cleaners and more. In today’s market, items such as roofing, siding
and paving often are sold this way. A salesperson might knock on a door
and say, “Hey, we just installed this for your neighbor and think you
could use it too.”
During the last few years this type of sales practice has spilled out
into the auto glass industry and has become quite popular in certain markets.
Some say this and other direct marketing efforts are affecting the industry
in new ways.
At the same time as the use of direct-marketing methods has grown, the
National Insurance Crime Bureau (NICB) has begun releasing reports over
the last two years saying that “questionable” auto glass claims are on
the rise. NICB says that “questionable” auto glass claims were up 511
percent for the first three quarters of 2010, compared with the same period
“These are not definitive fraud cases at all,” says NICB spokesperson
Frank Scifaldi. “These are cases that the member companies—of which there
are more than 1,000—have the option of referring … as questionable to
While some may question the accuracy of this data, which is gathered by
a not-for-profit organization funded by approximately 1,000 property/casualty
insurance companies, the fact that outside sources are taking notice of
the industry also could give rise for concern.
The consumer press has taken notice of direct marketing methods as well.
In October 2010, MSNBC’s Bob Sullivan featured the topic of “windshield
bullies” in his “Red Tape Chronicles” blog. In the blog, titled “Windshield
Bullies: A Growing Fraud Problem,” Sullivan writes, “They hover outside
car washes, wander around office parking lots or sometimes even go door
to door. They find a chip in your windshield, then launch into a hard
sell for instant replacement.”
How It Works
So, how do door-to-door sales work in the auto glass industry? In some
cases, teams of salespeople are sent out to neighborhoods, strip malls
and other locales where they search for vehicles that need auto glass
work. The salespeople often carry lists of insurance companies with them,
and offer to call the consumer’s insurance company for them as a convenience—stating
that the work will be completed “at no cost to the customer.” The salespeople
themselves sometimes vary in position—some work directly for auto glass
companies, while others work for marketing companies hired by auto glass
“The most common places that you see it happening are car washes, gas
stations and door-to-door,” says one Southeastern shop owner who asked
not to be identified publicly due to concerns about how it might impact
his business, adding, “I realize that some people who might be using some
of these methods are very honorable companies.”
National Windshield Repair Association president Kerry Wanstrath sees
a difference among the methods and the ramifications of each.
“If people are at an auto service center of some sort and they notice
you need a repair, that’s different,” says Wanstrath, who also serves
as president of Glass Technology in Durango, Colo. “I would not put [that
and door-to-door sales] in the same category, because one is obvious harvesting—the
other is taking advantage of the fact that a customer is at your facility.
One is going out trying to get a repair that is unsolicited and possibly
not needed. In the other case, the person is in their place of business
and they’re offering an additional service.”
One Gulf Coast auto glass shop owner actually had a door-to-door salesperson
visit his home and attempt to encourage his wife to have some pits in
her windshield repaired.
“[The salesperson] told my wife she needed to replace the windshield on
our 2006 Lincoln Navigator. He brought her out and showed her what he
called pits, and he told her because there were three or more pits she
could get a whole new windshield for free,” said the shop owner, who wished
to not be idendue to his professional affiliations. “I’m in the business
and I know there’s nothing wrong with that windshield.”
Kerry Soat, founder and president of Fas-Break in Phoenix (a locale many
say is a hotbed of car wash activity), says he’s been approached as well.
“[Some are] very aggressive, even with me,” he says. “I’ll have Fas-Break
Windshield Repair on my shirt and the guy says, ‘well, it’s free—it doesn’t
cost you a dime.’”
are not reputable vehicle glass businesses, but rather those
who prey on policyholders, using high-pressure tactics to coerce them
into filing a
vehicle glass claim at gas stations, car washes or by going door to door.”
—Melina Metzger, Safelite
But Is It Wrong?
So is this practice fraudulent, illegal, immoral, unethical or none of
the above? The rub seems to occur when such salespeople allegedly identify
auto glass damage that doesn’t need to be repaired, or even allegedly
create the damage themselves.
In October 2009, a Florida woman who was working for a marketing company
doing sales for Coast to Coast Auto Glass (C2CAG) was arrested for allegedly
damaging the windshields of two vehicles and then offering to have the
windshields repaired “at no cost.” The alleged damage occurred in the
parking lot of a pawn shop in Hernando County, Fla. The defendant, Jenna
Parslow, had advised local police that she made $45 for every windshield
she referred to the company, according to police reports.
In some cases, the door-to-door salespeople have violated local “peddling”
laws. In April 2010, two men were arrested in Fort Myers, Fla., for allegedly
“peddling” windshield replacement services without a license. The two,
Edward Grano and Justin Herrero, who were identified as working for a
company called Tag Promotions, told police they were “selling windshields”
door-to-door, and that they “help people call their insurance compan[ies]
to replace their windshields … ” (See information at the end of this article.)
These aren’t the only reports of such practices. In June 2010, the police
department in Charleston, S.C., issued a warning to local residents to
beware specifically of C2CAG representatives going door-to-door, explaining
that they didn’t have the proper peddling permits.
In July 2010, TV station KCRA in Folsom, Calif., reported on issues with
“high-pressure sales pitches by some auto glass repair companies.” The
report mentions the company Chipio, which is based in Phoenix.
Likewise, in mid-January, a Richmond, Va., station featured a story warning
of “windshield bullies.” “In some cases we’ve heard reports that [the
salespeople] have been at a car wash and said ‘oh I see your windshield
is broken,’” says Va. state trooper Sgt. J.C. Miers, who was quoted in
the original report. “We’ve not heard of any specific reports in Virginia
where they’ve gone through a neighborhood and actually broken the glass,
but [I’ve heard] in other states they have.”
Harvesting or Just Good Sales Strategy?
A term almost as familiar to the industry as “windshield bullies”
of late has been that of “claims harvesting,” and some would say the practices
of door-to-door sales, car wash marketing and parking lot canvassing fall
into this category. “In general, the concept, just because most of us
don’t like it, isn’t wrong if you do it ethically,” said the Gulf Coast
shop owner. “We’re all trying to harvest claims. It’s no different than
Safelite saying in their ads that [they will] ‘repair your windshield
at no cost to you.’”
Independent Glass Association president Alan Epley of Southern Glass and
Plastic Co. in Columbia, S.C., suggests that perhaps the growth in the
use of direct marketing has been spurred by the existing auto glass claims
structure (see related story on page
“Is it possible that the companies engaging in direct marketing are trying
to secure customers before policyholders report the claim through a process
that is designed to steer as many claims as possible to shops owned by
the third-party administrators (TPAs) or preferred by insurers?” he asks.
Soat also questions what can be considered harvesting.
“Is it claims harvesting when you merely walk up to someone and say ‘you
know, you have a chip in your windshield?’” he asks. “To the insurance
industry, that is claims harvesting, but the fact of the matter is, we’re
saving that consumer’s windshield.”
Others say some so-called “windshield bullies” take what many call “claims
harvesting” a step further—not only by going door-to-door and advising
consumers that the service will be completed at no cost to them, but also
by focusing on the elderly, those who can’t speak English
well, new drivers and other similar populations.
“They use aggressive—and in some cases fraudulent—tactics to solicit vehicle
glass claims, preying on new drivers, the elderly and folks who do not
speak fluent English,” writes Safelite, the largest auto glass retailer
in the United States, in a brochure it developed for distribution to insurance
“[Windshield bullies] are not reputable vehicle glass businesses, but
rather those who prey on policyholders, using high-pressure tactics to
coerce them into filing a vehicle glass claim at gas stations, car washes
or by going door to door,” says Safelite spokesperson Melina Metzger.
“Their approach is typically pushy, and … in some cases their actions
But Auto One president David Zoldowski points out that it’s not just the
tactic used that makes a “windshield bully”—but whether deception is involved.
“I would consider the bully to be the person who dives in a person’s glove
box [for his insurance card] or threatens [a potential customer] with
safety issues if there’s a crack going across the windshield, deceiving
the customer that they have to have a repair, or somebody that would commit
fraud,” he says. “But I don’t think someone who cleans your windshield
and notices you have a chip [and offers to repair it] is necessarily a
The NICB recently ran a radio ad (which actually was produced by Safelite)
during several national radio programs about the “windshield bully” issue.
In the ad, the voice of an elderly woman is heard calling her insurance
company to explain that she thinks her windshield has been replaced unnecessarily
after an encounter at a gas station.
“I don’t know for sure when [my windshield was damaged],” she says. “They
said yesterday, but I don’t know … I don’t like this. I don’t think I
need a new windshield. I don’t know what they’re up to. Well, they put
it in before I had a chance to talk to my insurance company or anything.
Boy, I’m not stopping at this station anymore.”
“NICB has been getting a lot of complaints from our member companies about
all these glass claims,” says Scifaldi, who is based in Sacramento. “I
even see it out here, I’ll go up to a gas station and I’ll see someone
offering free glass repair.”
The Southeastern auto glass shop owner, who’s seen the elderly being approached
in his area by such salespeople, questions the potential longevity of
“You can’t build a company on deceit or practices that are immoral,” he
says. “And I’m not saying door-to-door sales are immoral, but the tactics
that some of them are using are immoral.”
“A Black Eye”
But what about those who engage in such practices in reputable ways, and
those who don’t engage in them at all? Are those businesses affected by
this phenomenon? According to Metzger, this practice still can create
an impact on the industry at large.
“‘Windshield bullies’ not only hurt consumers and insurance companies,
they hurt the reputation of all other vehicle glass shops that work hard
everyday to serve their customers,” she says.
Independent shop owners echo this sentiment as well.
“They’ve given a black eye to the industry,” says the Gulf Coast shop
“We’ve made such great strides with [the AGRSS Standard], and then this
just takes us back to prehistoric times,” adds the Southeastern representative.
“It’s bad for our industry, it’s bad for the gains we’ve made, and the
person it’s worst for is the consumer.”
Obviously, replacing windshields that don’t need replacement generally
is considered fraudulent, but are there other ramifications?
“A lot of these guys are independent contractors, so continual training
isn’t happening,” says the Southeastern shop owner.
“At our company, training is a process that never ends. You need to be
talking about it and repeating it and it never sleeps.
It’s a very important job and we all know how important a proper installation
is to a vehicle … Our industry is hard enough as it is. You can make a
mistake trying to do everything right, and, when you’re purposefully circumventing
the rules, the consequences are life and death. There’s really no excuse.”
This particular shop owner actually hired a former “door-to-door” installer
in early 2010, but says he quickly learned this was a mistake.
“He only stayed with us for a few days, because he wasn’t willing to comply
with our procedures,” says the shop owner. “He quit because we were telling
him to wait before he set this windshield or that windshield; he just
didn’t want to change to that extent.”
The Gulf Coast shop also has interviewed several former door-to-door installers.
“I always ask, ‘how about the windshields you replace?’” he says. “And
they say 25 percent or so do not need to be replaced, and most of the
[technicians] who have a conscience—and most people do—couldn’t stomach
it. I try to never judge a company by [its] ex-employees, but it’s been
100 percent of them that say this and that they’re really asked to do
things that probably shouldn’t be done. They say, ‘I had to feed my family
and I needed the work.’”
Others have seen safety issues brought to light by “callbacks.”
“We’ve had more than a few [jobs brought in for correction],” says the
Southeastern shop owner. “And we’ve had insurance companies call and say
‘let’s take a look at this.’”
“In general, the
concept of car washes and going door to door, just because
most of us don’t like it, isn’t wrong if you do it ethically. We’re all
trying to harvest claims.
It’s no different than Safelite saying [they will] ‘repair your windshield
at no cost to you.’”
—Gulf Coast shop owner
Insurers indeed have taken note of the issue as well, says
the Gulf Coast shop owner.
“The impact on the industry in my mind is that it’s given the insurance
industry one more reason to brand all the glass shops as bad …” he says.
Some insurers even have made changes related to how they handle claims
in light of the alleged rise in questionable auto glass claims. American
Family, GEICO and USAA all have announced that they may require pre-inspections
in some cases prior to authorizing windshield work.
“Basically we started this program because we received feedback from our
members that some of them felt like they were coerced or pressured to
make glass claims when, in reality, there may not have been any damage
to their glass,” says USAA spokesperson Rebecca Hirsch. “ … We enacted
this to protect our members from any fraudulent activity.”
Hirsch says that since USAA launched its pilot inspection program in December
2010, it has found it beneficial in some cases for preventing fraud.
“We’re going to keep looking at it,” says Hirsch. “We’ve already heard
from a couple of members that they did not have to submit a claim after
the inspection process because there was no
Though the frequency of completed inspections may vary, some shop owners
have expressed a concern for how the consumer is impacted.
“Now even the claims process can extend from what was a 20-minute call
to a two- or three-day process,” says the Gulf Coast shop owner.
Likewise, Hirsch confirmed that in the case of USAA, Safelite officials
are completing the “inspections” (and some have reported concerns that
this may open the doors for steering).
So how does the industry respond to the ramifications that these practices
sometimes create? Is legislation the answer?
State officials in Arizona think so. Last April, the state’s Gov. Jan
Brewer signed a bill addressing several types of insurance fraud. Though
not directly targeted at door-to-door sales companies, the law contains
several provisions that spell out prohibitions against some of the reported
activities these companies undertake, such as advising a customer that
auto glass work will be paid entirely by his/her insurer unless the insurance
coverage has been verified “by a person who is employed by or is a producer
contracted with the policyholder’s insurer or is a third-party administrator
contracted with the insurer.”
The law also prohibits companies from misstating the date when damage
might have occurred on insurance claims and from misrepresenting the price
of the repairs or replacement being billed to an insurer. The law further
prohibits companies from saying that the insurer has approved the repairs
“unless the auto glass repair or replacement facility has verified coverage
or obtained authorization directly from the insurance company or any other
third-party administrator contracted with the insurance company…”
The bill originally was introduced by Arizona State Rep. Nancy McLain,
who said she did so “to try to get rid of some outright fraud that’s going
on in the windshield repair business” and cited having been approached
at car washes, etc., by auto glass companies. However, the law was not
born without controversy (see box below).
Is the Arizona Fraud Law All It’s Cracked Up to Be?
Last year, Arizona legislators enacted a law focused on the auto
glass industry that addressed several specific types of fraud.
Arizona State Rep. Nancy McLain said she did so “to try to get
rid of some outright fraud that’s going on in the windshield repair
business” and cited having been approached at car washes, etc.,
by auto glass companies. But Fas-Break chief executive officer
Kerry Soat, who worked with legislators in the final wording of
the bill, questions whether the law was really needed.
“The lobbyists from the insurance companies were very adamant
about the ‘rampant fraud’ that was going on inside the auto glass
industry in Arizona,” says Soat. “They claimed there were more
than 1,000 fraudulent claims in Arizona alone. When asked to produce
these fraud claims they explained this was compiled over a 10-year
period. A 10-year period, 1,000 fraudulent claims in Arizona—what
does that really mean?”
Soat estimates approximately 10,000 auto glass claims are filed
monthly in Arizona.
“This means the fraud rate in Arizona in the auto glass industry
is, by the insurance companies’ own numbers, a whopping 0.0008
percent,” says Soat. “This isn’t only less than one percent, not
even one-tenth of one percent, but less than one-thousanth of
one percent each month—eight questionable claims per month.”
And the term “rampant fraud” that was used didn’t help any, Soat
“Fear is the greatest factor plugged into our society to gain
favor for any subject,” he says. “All the legislators’ needed
to hear was ‘rampant fraud’ and the bill was going to be signed.
Of course, they really didn't want to hear from the auto glass
industry, since they assumed we were the ones ‘perpetuating this
Some wonder if regulation is the solution.
“Wow, what is the solution?” asked the Southeastern glass shop owner in
response to the same question. “I really don’t know. The one thing I do
know is that this model can’t be sustained.”
Penny Stacey is the editor of AGRR magazine.
The Sales Pitch
The parking lot sales pitch often starts with a simple introduction,
according to information AGRR magazine has obtained that outlines one
pitch being used in today’s market.
“Hey, sir/miss, how you doing? … My name is [blank] … They have us here
doing a safety promotion for all [gas station name] customers.”
Salespeople are encouraged to “seem indifferent” and chat, before pointing
out, “There are tons of people … getting damage to their windshields
due to all the construction and road work going on. They just have us
checking everyone out; making sure you guys are all driving safe.”
Once the representative looks over the windshield and develops his/her
sales tactic, he/she is to say, “Hey, what happened to your windshield?
You have a [insert one: bunch of chips, missing glass or a huge crack],”
in this scenario.
Then the pitch outlines a number of questions with “yes” answers to
be asked: “You do a lot of highway driving, right? Rocks hitting your
windshield are annoying, right?”
Then, particularly in no-fault states, the customer often is advised
that his insurance policy “entitles [him] to a brand-new windshield
at no cost”—followed by a question: “Pretty cool, right?” (These representatives
are advised never to use the term “free”—but rather the phrase “at no
cost to you.”)
“I know all this may look like nothing now, but with the weather changing,
it can crack out and be very dangerous for you,” continues the pitch.
The closing consists of asking for the customer’s insurance provider,
making a joke about the provider’s slogan to keep the customer comfortable,
and then pulling out a cell phone to make a call. (Representatives are
all equipped with detailed lists of insurers, their phone numbers, open
hours and important items to note when calling.)
“You have that policy card on you, right? It’s probably in your wallet
or glove box,” advises the salesperson. “Great! Grab that for me real
quick, and I will get the insurance company on the phone to make sure
it’s no cost to you and get you out of here one-two-three.”
“You have that
policy card on you, right?
It’s probably in your wallet or glove box.”
—sales pitch script
The sales representative goes on to prep the customer, advising that
an insurance CSR will be reading a script and asking lots of questions—such
as the date, whether anyone got hurt, and how large the damage is.
“They may try pushing for a repair,” advises the representative. “That’s
when they drill into your windshield and fill it up with glass resin.
It’s only a temporary fix, and a new windshield’s a safe windshield.”
Sales representatives also are trained to combat any possible objections
to the service in this particular pitch. If consumers are concerned
about rate increases, the salesperson is advised to say this won’t happen.
For those who prefer to call their agents, the representatives are to
offer to call for them. And, if a consumer says he is short on time,
the representative is to advise that waiting could be dangerous, and
that the installer’s schedule might fill up if the work isn’t booked
Employee contracts for at least one company’s independent sales reps
(obtained by AGRR magazine) require that they never represent themselves
as employees of the auto glass company, and that they never use the
word “free.” ”The proper description to be used is “no cost to you,”
reads this pitch.
Similarly, a different script obtained by AGRR, designed specifically
for neighborhoods, begins by advising the customer that the person was
helping some of the potential customer’s neighbors, and the installer
will be in the area all week to complete work for all of them.
Then, the sales representative asks if the person has any glass damage,
who his provider is, and if he has full coverage. Once damage is located,
the script continues similarly to the gas station script, at the point
which damage is found.
Inside One Auto Glass Company Using
Direct Marketing Methods
While auto glass companies utilizing direct marketing methods exist
under several names in several different markets, one of the best known
is Coast to Coast Auto Glass (C2CAG), which is based in Scottsdale,
Ariz., and, according to its website, also has operations in Florida,
Kentucky, Minnesota, New York, Massachusetts and South Carolina. Not
only is this auto glass company often discussed among readers, it also
has made waves in press outlets across the nation in various ways.
As early as August 2009, an NBC News affiliate in Cape Coral, Fla.,
ran a report about an alleged windshield replacement scam taking place
in local neighborhoods there. In the alleged scam, associates claiming
to be with a company called Coast to Coast Insurance had been going
to door to door in a neighborhood advising residents they needed their
windshields replaced because they might not function properly in an
While there is a Coast to Coast Insurance in Cape Coral, officials there
denied involvement in the case. A C2CAG representative advised AGRR
magazine she did not believe the case to be associated with her company,
because the report noted that the door-to-door salespeople were collecting
deductibles at the door.
“We do go door-to-door, but we do not collect money,” said C2CAG official
Rhonda Jacobson at the time of the story.
Jacobson noted that C2CAG’s policy is to canvas an area and look for
“[Our independent contractors will] touch base with customers and then
move on if there’s no windshield damage,” she said.
Jacobson added that if windshield damage is found, no funds are exchanged
“We do not collect payment of any kind at the door,” she said.
In October 2009, C2CAG was named in the case of Jenna Parslow—the Florida
woman arrested for allegedly damaging the windshields of two vehicles
and then offering to have the windshields repaired “at no cost.” The
damage was alleged to have occurred in the parking lot of a pawn shop
in Hernando County, Fla. The defendant had advised local police that
she made $45 for every windshield she referred to the company, according
to police reports. C2CAG spokesperson Jigna Patel advised AGRR magazine
that Parslow was part of the company’s “independent, third-party sales
“We utilize a third-party sales force on an independent contractor basis,”said
Patel. “The individual involved in the Tampa, Fla., matter is a member
of that independent, third-party sales force, and not an employee of
Coast to Coast.”
“Coast to Coast has
teamed up with a leading direct sales
distribution network that consists of independent authorized
sales distributors and providers local to each market in
which Coast to Coast operates.”
“Coast to Coast Auto Glass does not and will not tolerate unethical,
fraudulent or illegal conduct by any of its sales representatives or
other vendors,” added Patel. “This is against our company’s philosophy
and core principles, and is contrary to the code of ethics that we require
of any person providing sales services on our behalf.”
In another case, two men were arrested in Fort Myers, Fla., for going
door-to-door “peddling” windshield replacements. The police report noted
that the two worked for Tag Promotions, a local marketing company. One
of the men, Edward Grano, told AGRR magazine shortly after the incident
that he was booking work for C2CAG. Grano said that his main job was
to book work for the company, but that he doesn’t actually do any repair
“We book the jobs, but there are people who go get trained [to do the
work],” he said.
Jacobson denied any ties between C2CAG and Tag Promotions.
“Tag Promotions does not work for Coast to Coast,” she said during an
April 2010 interview.
In June 2010—shortly after the Tag incident—the Charleston, S.C., police
issued a consumer advisory warning residents to beware of C2CAG representatives,
advising they did not have the required “peddlers’ permits.”
Shortly after the advisory, Sgt. Trevor Shelor told AGRR magazine he’d
written several tickets to C2CAG representatives and that he’d received
questions from local residents about the company.
How Does the Company Work?
C2CAG conducts much of its work through marketing companies, according
to information from a 2009 lawsuit in which the company was involved.
“All of Coast to Coast’s marketing is conducted through independent,
unaffiliated third-party entities, who sell sales leads to Coast to
Coast by directly contacting businesses, such as service stations and
individuals, through neighborhood canvassing,” wrote Jeffrey Chebot
of Whiteman, Banks and Chebot LLC, whose law firm represented the company
in a suit filed by Belron US. The suit alleged that C2CAG and Eugene
Casole, a former Belron US employee who went to work for C2CAG, had
violated Casole’s employment agreement with Belron. The case eventually
was resolved outside of court.
In October 2009, C2CAG announced that it had been purchased by TKB Marketing.
The C2CAG website explains the company’s sales network as follows:
“Coast to Coast has teamed up with a leading direct sales distribution
network that consists of independent authorized sales distributors and
providers local to each market in which Coast to Coast operates,” it
says. “This alliance allows Coast to Coast to reach customers face-to-face
and offer its top-quality services directly to the customer. This unique
direct, personalized marketing and sales approach (combined with our
convenient, superior mobile installation and on-the-spot repair services)
make Coast to Coast more than just a jingle on the radio, or an ad on
TV. Authorized Coast to Coast sales representatives are your friends
and neighbors that [sic] reside in the communities in which they serve.”
The Company’s Agents
C2CAG is a registered limited liability corporation organized in the
state of Delaware and was incorporated in October 2008. C2CAG’s?website
features a photo of Michael Shimada, chief financial operator. Kim Enger
is listed as the company’s customer service representative, and Corey
Udkoff as the company’s insurance company liaison. Jacobson handles
The company’s website is registered to Jimmy McPhillips, whose LinkedIn
account lists him as national installation manager for the company.
TKB Marketing is referenced in the company’s corporate filings in Arizona,
Connecticut and Florida. Shimada is referenced as the company’s manager
and principle officer, respectively, in C2CAG’s Massachusetts and Kentucky
Patel, the company spokesperson to whom AGRR magazine often has been
referred for comment on various items, also serves as corporate counsel
for a company called Innovage, according to her LinkedIn account. Innovage
is based in Foothill Ranch, Calif., where Shimada and TKB also are based,
according to C2CAG’s various state filings. When seeking comment for
this article, Patel advised AGRR magazine she handles C2CAG’s corporate
structure, but is not involved in its day-to-day activities.
At press time, C2CAG had not responded affirmatively to repeated requests
for comment for this story.
independent contractors will]
touch base with customers and then
move on if there’s no windshield damage.”
—Rhonda Jacobson , C2CAG
Penny Stacey is the editor of AGRR magazine.
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No reproduction of any type without expressed written permission.