Volume 14, Issue 5 - September/October 2012
Conflict of Interest?
This is totally a conflict of interest and should be banned. What is fair is fair, and this is not fair except to the corporate companies that are taking advantage of us again. Yes, they might be required to mention to consumers that they have a choice, but think about it (this company did); it would be pretty convenient [to continue with the replacement] since they are already there. Ninety-nine percent of customers are going to say “oh great, please just go on and do it now.”
What is wrong with going to our own insurance agent’s office and letting them discuss and make a decision while we’re there? How hard is that, seeing someone you know, trust and believe in? After all, we’re paying for our insurance though our insurance agents, right?
I, for one, will never use this insurance company. They have bowed down
for more money, thus giving less customer service and quality in the meantime
by doing so. An insurance agent’s office should be personable to everyone
and down-to-earth, with real people that you can trust, period.
Shops Purchase Urethanes Without Required Primers
This topic turned into heated discussions with these customers when they called back with bond failure.
Until the urethane came packaged with the primers, cleaners and conditioners as a kit, anything could be used in the bonding process, and was.
Also, the prevalent opinion is that body paint damage at the bonding area is acceptable. It is known that the pinchweld primers, used to “touch up” the scratches, do not prevent oxidation. Rust will form and can undermine the bond to the point of failure during an airbag deployment, thus jeopardizing the occupants to injury or death. This goes on unnoticed unless a leak develops and the car is taken in for repair.
Keep up the good work.