Volume 17, Issue 2 - March/April 2013
Sign of Excellence
Over the years I’ve had the pleasure of meeting and working with numerous contractors. Recently I struck up a conversation with the contractor who was wiring the surround sound in my living room and I asked him about his business and how long he had been working in his field. As the hours passed, I started wondering if he knew what he was doing so I asked him when he thought he would be ready to “wrap things up.” He turned to me and said, “Every job is a self-portrait of the person who does it. You must autograph your work with excellence every time.”
I stood there for a moment with my jaw dropped, I am sure of it. In all of my years of working with hundreds of contractors, subcontractors, designers and architects I have never heard such a poetic and truthful statement. Truly, I wish I could claim this one.
It led me to think about how I could do a better job every day for my clients. What extra steps could I take to ensure excellence every time? When I hang up the phone or when I walk out the door, I need to ask myself if I provided that client with the highest quality of customer service possible. Was there something extra I could have done to provide that client with the excellence they deserved?
An Extra Thought
A Personal Touch
As 2013 continues, think about the autograph on your work. What impression will clients and staff take away? Remember, a self-portrait is a direct reflection of you and your company. Strive for excellence with each client. WF
Got a question for Donna?