Volume 5, Issue 6 
  November/December 2003



Prickly Pairs
See what you missed at the national Auto Glass Conference in Scottsdale, Ariz.

Inside Spalling

Windshield repair pioneer company speaks out on its stance on the PVB/spalling issue that has the industry in an uproar.


Field of Vision         letter from the editor

Customer Service        tips for quality service

Off the Line         oem glass manufacturing news

Independent's Day        an iga viewpoint

Safety Sense         preventative measures


Mailbox        letters

Independent's Day         an iga viewpoint

The Cutting Edge        new car installations

AGR Reports         breaking news

The Showroom        new products

Industry Insiders        people in the news

The Rear End         the last word

Windshield and Glass Repair

Expert Advice        pros who know

Tech Tips         helpful hints

NWRA Update        association viewpoint

Repair Talk        thoughts from the shop

WGR Reports         repair news


Copyright 2003 Key Communications Inc. All rights reserved. No reproduction of any type without expressed written permission.