Volume 6, Issue 4,                                                     
July/August 2004



Mystery Solved - The Chicago Group unveils itself and the industry reacts.

Wes Topping Explains it All - Founding member of the Chicago Group discusses the planning and formulas behind the movement.

Together Again - Independent glass shop owners gather at the annual IGA conference and trade show.


Field of Vision - letter from the editor

Customer Service - tips for quality service

Independent's Day - an IGA viewpoint

NAGS Notes - hot topics


Mailbox - letters

The Cutting Edge - new car installation

Industry Insiders - people in the news

AGRReports - breaking news

Showroom - new products

Windshield and Glass Repair

WGRReports - repair news

Repair Talk - thoughts from the shop

Expert Advice - pros who know