Volume 6, Issue 6 November/December 2004


Balancing Act:  A sneak peak at what to expect with the upcoming NAGS rebalancing.

Under the Umbrella:  State Licensing:  A hot topic, licensing has the industry divided.  A look at how different people and different states are tackling the issue.

Winds of Change:  Lots of changes happening at the National Auto glass Conference and Expo.  A recap of the conference and trade show.

Cold Weather Repair:  Battling frost in the morning just to get to work?  What you need to know about doing your job in cold weather.


Field of Vision - Letter from the Editor

Customer Service - Tips for quality service

Independent's Day - An IGA viewpoint

NAGS Notes - Hot Topics

Trainer's Corner - On-the-job tips


Mailbox - Letters

AGRReports - Breaking News

The Showroom - New Products

Insurance Talk - Auto Insurance News

Industry Insiders - People in the news

Price Points - Competitive Pricing


WGRReports - Repair News

Tech Tips - Helpful hints

Expert Advice - Pros who know