Volume 7, Issue 6 
  November / December 2005



Su Clinte Proximo Es ...:
Courting a new market:  how the growth in the Hispanic Population of the United States can and will affect the auto glass industry.

Body Work:
What body shops and glass shops alike think of working together.

Nightmare Jobs:
What constitutes a difficult installation and how to handle one when it comes into your shop.

Fun (and Educational) Times in Finland:
Glass Processing Days 2005 hosted a very successful auto glass seminar track that took a hard look at topics the industry is facing now and in the future.

What's My Line?:
Terry Dennis of Terry Dennis Consulting walks readers through what they need to know about handling finances and finding the bottom line.

Value-Added Repair:
What is repairable and what is not as windshields become more and more integrated into the extra features of the car. 


Field of Vision Letter from the Editor

Customer Service  -  Tips for quality service

Independent's Day  -  An IGA Viewpoint

Trainer's Corner - On the job tips


AGR Reports - Breaking News

Insurance Talk - Auto Insurance News

What Worked for Me - Practical Advice

The Showroom - New Products

Industry Insiders - People in the News

On the Road - Calendar of Events

The Showcase - Directory of Suppliers

Seek and Find - Classified Advertising

Advertising Index - Index of Advertisers

Price Points - Competitive Pricing


WGRReports - Repiar News

Expert Advice - Pros Who Know

Copyright 2005 Key Communications Inc. All rights reserved. No reproduction of any type without expressed written permission.