Volume 14, Issue
1 January/February 2012


— Features —

The State of the Industry
What’s in store for 2012? See what some of the industry’s leaders project on page 20.

Currently Trending
The industry has made leaps and bounds in software capabilities over the last few years, and continues to grow. See where this segment is headed on page 24.

At Your Fingertips
Get to know the industry’s suppliers by turning to page 28.

Six Installation Challenges for 2012
Turn to page 34 for a guide to what’s ahead for technicians in 2012.

Quality Questions
The National Windshield Repair Association (NWRA) recently announced that a study it has conducted has shown a drop in repair quality across the United States. Turn to page 36 to see what the group is doing about this issue.



Field of Vision letter from the editor
Customer Service tips for quality service
Cutting Edge new car installations


Price Points competitive pricing and stats
AGRReports breaking news
Around the World international issues
Insurance Talk policy briefs
The Showroom new products
Industry Insiders people in the news
First Jobs where it all started

Windshield and Glass Repair

Quality Questions focus on repair
Repair Round-Up nwra reports

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