Volume 20, Issue 1 - January/February 2018


Insurance Grades
AGRR magazine asked auto glass repair and replacement businesses to rate claims administrators and insurers across a variety of categories. Heres how they stack up.
Going Direct
While 20 years ago it was considered standard practice for glass shops to seek payment directly from insurance companies, the advent of TPAs has driven this practice into near extinction. We track down a few of the remaining companies to fi nd out how they persist in billing direct.
The Latest in Software
Integration is making a companys day-to-day operations quicker and easier, no matter its size

On the Cover
This issue explores two features related to insurance: First, on page 14, you the AGRR readers rate the insurers and third party administrators. Then on page 20, AGRR explores the practice of direct billing.

Departments & Columns

Field of Vision
Training Time
The Lite Side
Repair Round-Up
The Showroom
Customer Service
On the Road

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No reproduction of any type without expressed written permission.