November/December  2001

Insurance talk
    policy briefs

Kemper Signs on with Safelite
The Individual and Family Group of Long Grove, Ill.-based Kemper Insurance has signed a two-year renewal of its contract with Columbus, Ohio-based Safelite Glass Corp. As part of the renewal agreement, Safelite will take over the master provider role for the program, serving as the administrator for Kemper’s personal lines’ automotive glass replacement service, providing claims management solutions. “We are extremely pleased that Kemper Insurance decided to not only renew, but expand its relationship with Safelite,” said John Blystone, Safelite vice president, client sales and support.

Safelite will administer all automotive glass claims for Kemper, regardless of what glass company actually performs the work. Associates will verify coverage and deductibles while on the telephone line with the policyholder, and then will “arrange for convenient mobile or in-shop service by a Safelite® Auto Glass technician or by a glass shop of the policyholder’s choosing,” according to a news release issued by Safelite. The company will also handle invoice processing for Kemper.

Travelers Insurance Launches New Program with Mitchell International
Travelers Insurance of Hartford, Conn., and Mitchell International of San Diego have completed a pilot program for an Internet-based auto glass claims assignment and processing system. Through the system, Travelers’ auto glass replacement claims will be processed online through Mitchell’s auto glass claims assignment and processing system. Using the Web-based application, the companies say independent glass shops will be able to receive glass assignments for Travelers policyholders and process their claims through, Mitchell’s website.

Travelers and Mitchell say the system will reduce the amount of time glass shops spend on administering glass claims by providing immediate, real-time transfer of policy verification and other information. In addition, it should reduce the need for tasks such as faxing, mailing, telephoning and re-entering information.

The system includes: online access to work assignments from Travelers’ customer service representatives; online coverage verification from their shops in real time without the need to call Travelers or a third-party administrator; the ability to create and submit invoices online; and receipt of payment from Travelers within two business days from invoice submission via check or electronic funds transfer.

Independent glass shops can register on Travelers’ website at

Allstate Vice President of Claims Strategy Group to Address NACE
Northbrook, Ill.-based Allstate Insurance Co. will send the vice president of its claims strategy group, Charles Paul, to address the collision repair industry at the 2001 International Autobody Congress & Exposition (NACE) in Las Vegas on November 30. Paul will discuss the company’s recent acquisition of Sterling Collision Centers and its 39 shops (see the September/October 2001 issue of AGRR, page 18, for related story). In addition, he will talk about Allstate’s Priority Repair Option program, P&C Personal Lines Marketplace and other developments within the company.

NACE will be held November 29-December 2 in Las Vegas at the Las Vegas Convention Center. n

State Farm Indemnity Co. to Leave N.J. Auto Insurance Market
State Farm Indemnity Co. of Bloomington, Ill., has announced it plans to stop writing auto insurance business in New Jersey, citing continuing losses and unique burdens posed by the state’s auto insurance regulatory system. At press time, the company was uncertain of when its official withdrawal from the state would transpire, but said it would notify policyholders one year before the date.

“The Indemnity Company has worked diligently and persistently for the past year and a half to address the company’s financial concerns, but the state has been slow in responding and has not allowed us to take the steps necessary to permit the company to operate on a sound business footing,” said Brian Boyden, president. “Withdrawing now allows us to take responsible steps to protect our policyholders while we can still meet our obligations to them.”

Among the “burdens posed by the state’s auto insurance regulatory system” the company cites the Automobile Insurance Cost Reduction Act of 1998, which required all New Jersey auto insurers to reduce their rates by at least 15 percent.


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