agrrfpo.tif (135164 bytes)

May/June 2003


    repair news

Delta Kits Revamps Website
Delta Kits of Eugene, Ore., has revamped its website, The website now features a shopping cart, live technical support, a business startup page and a new, easy-to-navigate format.

“The new features are very user-friendly and are very helpful to inexperienced windshield repair technicians, as well as individuals that are just in the planning stages of starting a windshield repair business.”

According to the company, the shopping area of the website is available 24 hours a day, seven days a week, and customers can receive an immediate verification of the order, along with notification of shipping.

NWRA Fights for Repair in Massachusetts
National Windshield Repair Association (NWRA) board member Paul Gross recently testified in a Massachusetts hearing in regard to a bill proposed by attorney general Thomas Reilly that would have required consumers to repair minor stone breaks in their windshields rather than have them replaced. 

The proposal, which required the approval of the state insurance commissioner and stemmed from an effort to keep auto insurance premiums down in Massachusetts, was passed with the help of the NWRA.

The new legislation requires a repair if the damage is minor and outside the driver’s critical viewing area. Minor damage is defined as “a crack less than 6 inches in length and stone breaks, bull’s eyes and star breaks less than 1 inch in diameter.”

The regulation also says that the repair “must not impair the operational safety of the vehicle.”

Gross testified early in the day and presented the National Windshield Repair Association’s Recommended Practice for Windshield Repair as evidence that it is safe to repair in this area. 

Rowe Begins “Nursing” Another Industry
In 1980, Cindy Rowe had the urge to "try something new." So, she left her 13-year career as a registered nurse and founded a one-woman windshield repair business. In the following two decades, she transformed her solo operation into a 10-location full-service auto glass repair/replacement company. As president of Cindy Rowe Auto Glass, headquartered in Harrisburg, Pa., she has become one of central Pennsylvania's most-recognized business leaders.

Now, Rowe is re-entering the nursing profession. This past fall, she dedicated herself to a grueling course of study to reactivate her R.N. license. While she will continue with her duties at Cindy Rowe Auto Glass, she plans to make nursing on a volunteer basis a significant part of her life.

Rowe completed the challenge by enrolling in on-line nursing coursework provided by the College of Southern Maryland. She also traveled regularly from her Harrisburg home to Good Samaritan Hospital in Baltimore to participate in the 60 hours of required clinical work.

In addition, she continued with an activity she had begun a year previously—going to Baltimore each Thursday to volunteer on an inner-city medical outreach van operated by Saint Joseph's Medical Center, the Towson, Md., hospital where she originally trained as a nurse. During all of this, she kept up with her duties as president of Cindy Rowe Auto Glass.

“It's tremendously fulfilling to have accomplished this goal,” said Rowe.

Rowe is now exploring the many options for using her R.N. credentials. She will continue her presidential duties with Cindy Rowe Auto Glass and her volunteer responsibilities with the inner-city medical outreach van. She'll also set up blood pressure screenings for all employees of her company and work on ongoing health education literature. She says she hopes that others will follow her lead and consider re-entering, or entering, the nursing profession.

“Nursing is such important work, and there are so many great opportunities in the profession,” Rowe said.


© Copyright Key Communications Inc. All rights reserved. No reproduction of any type without expressed written permission.