Volume 8, Issue 5 - September/October 2006

Industry Insiders
People in the News

Changes at Kryger, IBS
Kyle Kryger, long-time president of IBS Software, has left that post to join the family glass company, Kryger Glass, as chief financial officer. “I think it’s great that I will be involved in the family glass business again. It’s been 14 years since I have actively worked in glass and am looking forward to tackling the challenging industry,” Kryger said. 

Replacing him at IBS Software is Dan Tanner, who has worked for the Kryger family for 14 years, first on the Kryger Glass side and for the last six years at IBS Software. “I learned the business from the ground up. I started out in the warehouse as a driver, then got promoted into the office, and six years ago moved over to IBS,” Tanner stated. “I look forward to this new challenge.”

DT Promotions 
Diamond Auto Glass Companies has made the following operations and sales appointments.

Peter Castelline has been promoted to vice president of national sales and client services. Prior to this, he was the company’s vice president of client services. He has been with the company for 15 years and is a certified public accountant.

Duane Hromada has been promoted to vice president of field sales. Prior to this, he was regional sales manager in the mid-Atlantic region. He has been with the company for 10 years. 

Brett Decker has been promoted to vice president of field operations. He had been corporate director of operations and has been with the company for eight years.

Donald Overbaugh has been promoted to director of regional operations over the Western region. Previously, he was district manager in the Western region. Prior to joining the company, Overbaugh was employed by Harmon as its Dallas-Fort Worth market manager. 

CRL Names New COO
C.R. Laurence Co. Inc. (CRL), the Los Angeles-based supplier to the glazing, architectural, construction, and automotive industries, has appointed Lloyd W. Talbert president and chief operating officer (COO). He most recently served as executive vice president of CRL. Donald E. Friese remains chairperson of the board and chief executive officer.

Talbert joined CRL in 1991 as vice president of finance and chief financial officer, a position he held until March of 1996 when he was promoted to executive vice president. In December of 1997, the title of chief operating officer was added to his title.

5 Minutes with Ken Kosel 
Ken Kosel, senior technical service specialist at 3M, retired August 1 after 40 years in the industry. He sat down for a few minutes with AGRR magazine to discuss what he’s seen happen in the industry over the years, what he’ll miss most and what he’ll be doing in retirement. 

AGRR: How did you get started in the industry? 

KK: The company where I was working at the time was on strike and I was getting married in September. My wife suggested I go get a job and she had a friend who knew of a position open at 3M. At first I worked in the adhesive, coatings and sealant (ACS) department, which sold to different markets, including the automotive aftermarket. In 1989, the head of the automotive aftermarket division took a job on the international scale, and I took his place. Shortly after that, the ACS department was split up and the employees were sent to work for the different markets they were working with inside ACS. One of the product lines I was responsible for was automotive coatings and sealants, so I went to work for 3M automotive aftermarket. 

AGRR: What would you say has been the most significant change to the industry during your career? 

KK: The consolidation with big companies, and the growth of suppliers—the freedom the shops have to purchase for themselves. 

AGRR: What will you miss the most about the industry, after you retire? 

KK: The people. I think anything you do, even at 3M, there is stress, but if you’re working with good people—and there are a lot at 3M and in this industry, there are a lot of good caring people—it makes it fun to work with them. 

AGRR: What made you decide to retire? 

KK: It’s time. Retirement gives you more time to do what you want, and after working in the chemical labs for 40 years, you look at your health and what you want to do while you still have it. [laughs] Work is interfering with the rest of my life. 

AGRR: What’s next? 

KK: There’s a lot to do around the house. And there’s gardening. I have five, soon to be six, grandchildren. I coach their sports teams and I have fun with them. I have a part-time winter job to keep me busy and meeting people and I may do some volunteer work. I don’t plan on sitting around and becoming a vegetable.

5 Minutes with PPG’s James Latch
James V. Latch has been named vice president, automotive replacement glass and insurance and services for PPG Industries Inc., Pittsburgh, Pa. He joined the company’s AGR glass business as zone manager for the West Coast in 1990 and advanced through a series of positions before being named to his previous position as general manager, sales and marketing, automotive aftermarket, North America. AGRR recently spoke with him about the change and the industry.

AGRR: You’re one of the leading people behind LYNX. In what ways do you see this new appointment contributing to the continued growth of LYNX/METRYX? 

JL: I was fortunate to be involved with LYNX when we started the business in 1994. Today, I do not directly manage LYNX on a day-to-day basis; however, I am responsible for working with our team to lead LYNX into the future. 

The objective we have always had is to create value for our customers in the auto replacement glass and insurance industries. In the 1990s, when we started, that objective was achieved by creating a new independent means for auto glass retailers to access work from the insurance segment and improved connectivity to create efficiencies. For the insurance industry LYNX provided a new alternative and innovative business models to better meet their need for customer choice, process consistency, and technological leadership. These are all accomplishments for us to continue to build on. But we must also change in order to continue to grow and meet our customers’ needs.

The kind of change that we foresee is still rooted in the objective of creating value for customers. METRYX is one example of that kind of change. Though still very new, METRYX is designed to document verifiable differentiation among auto glass retailers and to use those verifiable differentiating factors in the customer service process. Doing so will help create new opportunity and an improved ROI for the retailers that are most consistently differentiated; it will create value for car owners by helping to link them with the most qualified retailers in their area; and it will create value for the insurance industry by helping them to both gain insight into value beyond price and afford their policyholders with access to the most favorably differentiate retailers. We continue to lead this initiative, but we also encourage other leadership groups in the industry to help create understanding and market demand for quality and professional standards that will help differentiate the industry.

Another change that LYNX will help lead is the creation of value and opportunity in the auto glass value chain beyond the insured segment. We all see the softening that has occurred in insured claim activity. Higher deductibles, safer vehicles, safer drivers, moderate weather and some “claim avoidance” behaviors among consumers all contribute to this. But the growing consumer segment does not diminish the market’s need for efficient and consistent access to consumers, and the consumers’ need for information and insight that will assist them is gaining satisfaction in their auto glass repair or replacement experience. Many consumers traditionally looked to their insurance agent for advice when they needed auto glass work. A growing number of consumers are trying to make these decisions independently. They are creating demand for both new sources and types of information, and efficient means of linking up with their choice of retailer. LYNX and METRYX are some of the tools that we will use to help meet that market need.

AGRR: What challenges do you foresee facing in this new position? 

JL: The biggest and most exciting challenges have to do with change management. The ARG and LYNX businesses are looking at the industry and the growth opportunities it affords with new eyes, and are determined to be creative in service to the industry. For example, utilizing the Internet to create new service solutions for customers, helping our customers adapt and grow with the changes in the industry, creating demand for increased levels of quality in products and services are things that we see the need to do beyond the day-to-day management of our core competencies.

AGRR: What can the industry expect now that you’re leading up the ARG division of PPG? 

JL: I believe that many people look to PPG as a leader. We are intent on continuing to earn that honor in the future. Our values have not changed. The industry recognizes PPG for consistency in values. We aspire to be known as well for focusing and for performing in areas that matter most to our customers.

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