Volume 9, Issue 2 - March/April/May 2007

Repair Round Up
nwra reports

Membership Responsibilities
by Paul Syfko

An association is only as good as its membership is active. The National Windshield Repair Association (NWRA), a group which I have had the honor of serving as president for the past two years, is set to have its annual conference in Las Vegas this November, following a year of increased activity for the association. 

Over the past six months we have moved our association headquarters from Pennsylvania to Virginia, increased our staff, updated our bylaws and mission statement, increased our member services and moved to finalize ANSI approval of the ROLAGS standard. These improvements are the direct result of a more active membership. 

A portion of this activity has been caused by incredible changes to our industry over the past year. Several insurance carriers, such as State Farm and AAA Missouri, have stopped waiving deductibles for windshield repair. Once the auto insurance industry removes itself from our business, its aggressive pricing structure control will also be removed. Our services will once again be chosen by the consumers. 

This change will allow two types of repair shops to survive: those that have good business practices and those that have excellent marketing abilities. The two are not always the same.

This is where the NWRA enters the picture. With new educational programs and excellent member services, the NWRA gives its members the ability to market themselves as a shop that has ethical business practices. 

In order to maintain the aggressive pace the association has had set for itself over the past half year, it must rely on a strong cache of volunteer leaders. 

The nomination period has begun to fill four seats on the NWRA board of directors. Association members in good standing may submit nominations to the nominating committee by completing a nomination form. The form can be downloaded from the association website, www.nwrassn.org.

Three of the open seats are for three-year terms. The remaining open seat is a two-year term. 

Nominated members must be eligible for election and a member in good standing. Names must be submitted to the nominating committee by June 1, 2007. Board members must be able to commit eight to ten hours per month to the NWRA, in addition to traveling two to three times per year for board meetings, as well as participating in six bi-monthly conference calls.

Elections will take place by mail this fall.

Becoming a member of NWRA is also a prime opportunity for industry professionals with repair concerns to join us and help create an ethical and responsible windshield repair industry. 

The Annual NWRA Conference will be held once again at the Mandalay Bay Convention Center in Las Vegas this year on November 1-2, 2007. All conference attendees receive free spectator admission to the Walt Gorman Windshield Repair Olympics scheduled to be held November 1, as well as free admission to the NACE trade show. Hope to see you there. 

Paul Syfko is president of Glass Medic America, and serves as president of the National Windshield Repair Association (NWRA). 

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