Volume 10, Issue 4 - July/August 2008

WGR Reports
repair news

NWRA Preps for Annual Conference

The National Windshield Repair Association (NWRA) is gearing up for its annual conference, scheduled for November 6-7, 2008. The meeting will be at the Mandalay Bay Convention Center in conjunction with Auto Glass Week™ in Las Vegas.

The annual convention will include an update from the NWRA president, along with a Green Committee report about the progress it has made creating and implementing a plan and materials to help windshield repair companies become environmentally friendly. 

In addition, association officials say they will unveil a number of new tools and services. They also hope to bring back the “Cool Tools” seminar, introducing new tools—or new uses for old tools—to the membership. Other topics being considered are more on technical tips, how-to sessions such as finding and keeping good customer service representatives and boosting shops’ bottom lines. 

A session called “What Worked for Me” will also be held, giving attendees an opportunity to share tips on their successes with their fellow members. www.nwrassn.org

Insurance Companies Move Toward Flat Pricing
In recent months, several insurance companies have announced that they will now pay a flat rate for windshield repairs—per windshield (see related story in May/June 2008 AGRR, page 59). Those reported to AGRR thus far are as follows: 

If you know of other insurance companies who have moved toward this pricing model, please e-mail AGRR at pstacey@glass.com.

Delta Adds Two

Delta Kits recently has added two new employees to its staff. Wade Schlichenmayer joined the Eugene, Ore.-based company in September 2007 as an account executive, while Michelle Frasier joined as an account executive in December 2007.

Schlichenmayer comes to the auto glass industry from the automotive industry, where he spent 11 years, both working outside sales for a wholesale parts business and managing a retail auto parts store. Most recently, he managed a Lincoln/Mercury/Subaru dealership in Colorado. In his new position, in addition to his duties at Delta, Schlichenmayer represents the company on the ROLAGS committee, and serves on its marketing and product performance subcommittees.

Frasier previously worked in sales for an architectural firm. 

Crack Doctor Opens Repair Training Academy
The San Diego-based Crack Doctor Windshield Repair has opened its own training academy at its headquarters. Classes began in late-January.

Crack Doctor president Gene Henderson, one of the two first National Windshield Repair Association-certified technicians, says class sizes will include eight students per course. The three-day training course is designed to provide windshield repair technicians with both practical and hands-on experience.

The training academy also is one of the NWRA’s Practical Assessment Administrators for its certification program. The course curriculum is based on the Repair of Laminated Auto Glass Standard (ROLAGS). Those who complete the course will be certified by the company, but also can take the NWRA exam to become NWRA-certified, based on the information they’ve learned.

“We’d like to have two to three classes a month,” Henderson says.

Currently, the company is recruiting students from around the country, and hopes to eventually travel to various cities. 

Third Annual WRO Approaches
Registration for the Third Annual Walt Gorman Memorial Windshield Repair Competition (WRO) is scheduled to open before the end of July at www.repairolympics.com

The competition will be held on Thursday, November 6, 2008, also at the Mandalay Bay Convention Center directly before the National Windshield Repair Association’s (NWRA) annual conference. The grand prize is $1,000, along with a gold medal and a trophy. In addition, the first-place technician’s company will receive extensive media coverage and press releases will be sent on their behalf, while they’ll also retain the use of the winner logo on stationery, business cards and advertising for one year, use of the 2008 Walt Gorman Memorial Windshield Repair Olympics logo for an unlimited time and a congratulatory ad in AGRR magazine.

The second place finisher will receive $500 and a silver medal while the technician who finishes third brings home $250 and a bronze medal.

The cost of registration for the competition is $175 for members of the National Windshield Repair Association (NWRA) and $375 for non-members. The deadline to register for competition is September 8, 2008.

Spectators can pay $40 in advance to watch the WRO, along with all the demonstrations that occur during that time, and to attend the associated social events. Prices increase to $50 onsite.

The WRO is co-sponsored by the NWRA and AGRR magazine. www.windshieldrepairolympics.com 

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