Volume 10, Issue 3 - May/June 2008

industry insiders
people in the news

Belron US Names Sprigler “Director of Customer Experience”
Ed Sprigler
has been named director of customer experience for Belron US. Sprigler has worked in the auto glass industry for nearly 12 years.

In his new role, Sprigler will be responsible for strengthening customer satisfaction and optimizing new customer contacts with the company. He will work with employees company-wide to focus on “delighting customers” at every degree of interaction.

“Improving the level and consistency of our customer service will become a major focus for our business going forward,” says Rich Harrison, chief operations officer for Belron US. “I am excited about working with Ed in this new role. He is the perfect person for the position because of his industry knowledge and his ability to work with people across the business.”

Sprigler’s new responsibilities will stress building customer loyalty and ensuring all customers are serviced to the best of employees’ abilities, according to a press release issued by the company. Sprigler began his work in the industry with Auto Glass Specialists, which was purchased by Belron US in late 2005. His background includes sales, operations and marketing.

Auto Glass Industry Veteran Ben Ingoglia Passes Away
Ben F. Ingoglia,
75, of Rancho Mirage, Calif., president of General Vendor Services Corp., passed away on September 21, 2007, from renal cancer. 

Ingoglia had been in the auto glass industry for 35 years. He was employed by Joe Kellman at Globe Glass for a number of years and then opened his own business, General Vendor Services, in 1975.He is survived by his wife, Sandra, a daughter, Joy, and a son-in-law, Chris. Ingoglia was born in Brooklyn, N.Y. 

Please send your personnel news to pstacey@glass.com.

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