Volume 11, Issue 1 - January/February 2009

Insurance Talk
policy briefs

Changes Abound at Insurance Companies

THE LAST FEW MONTHS have seen several changes among insurers and those who handle their class claims. Following is a wrap-up of these.

Safelite Solutions has taken over the glass claims handling process for Ohio Casualty, according to Liberty Mutual agency markets spokesperson Christopher Goetcheus.

According to Goetcheus, the move to Safelite Solutions was part of an effort to centralize the glass claims process throughout the many divisions of Liberty Mutual-which recently purchased Ohio Casualty.

“All of our regional companies are on the Safelite platform,” he says. “Ohio Casualty was the only one not on the Safelite platform. By making this change we make sure we are consistent throughout all of our companies.”

The change was scheduled to take effect December 12. LYNX Services previously managed glass claims for the company.

Safelite also took on the administration of Met Life’s glass claims in early January, which also had previously been handled by LYNX.

Harmon Solutions Group (HSG) also has begun working with several new insurers. Among these is West Bend Mutual Insurance Co., for which Harmon will provide auto glass claims processing needs, including first notice of loss, order fulfillment and bill payment processing. Previously, HSG had handled claims for West Bend—but only afterhours.

Likewise, HSG will provide the same range of services for AAA Auto Club South Insurance Company and AAA Auto Club Insurance Company of Florida.

HSG also has begun handling all auto glass claim invoicing for Florida Farm Bureau Insurance Company.

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