Volume 11, Issue 2 -March/April 2009

Seeing the Light in Tough Economic Times
When You Attend IGA’sIndependents’ Days Conferenceand Spring Auto Glass Show

May 12-14, 2009Host Hotel: Sanibel Harbour Resort & Spa, Fort Myers, Florida

Your Company’s Future Is Too Important to Miss This Show
The Independent Glass Association’s (IGA) 2009 Independents’ Days Conference and Spring Auto Glass Show™ provides the most customized venue for independents to obtain the information and education necessary for a strong business—especially in these tough economic times.

This year the event moves to a new, lush location: Florida’s Sanibel Harbour Resort and Spa in Fort Myers, Fla. This new destination provides a world-class backdrop with all of the accommodations you’ve come to expect for a comfortable stay, allowing you to focus on your auto glass needs.

About IGA
The Independent Glass Association (IGA) is a non-profit national trade association representing approximately 1,600 member locations. Members include industry suppliers and independently owned glass businesses having fewer than 125 locations. 

The mission of IGA is: 

To secure free and fair access to glass services for its members by defending and promoting consumers’ rights to choose their glass service providers; 
-To advance ethical business practices and encourage pure competition; 
-To promote safe and proper glass services to consumers in accordance with all applicable standards and laws; 
-To be a source for education, resources and information to the glass industry; and 
-To serve as an advocate for independent glass service providers before customers, insurers, regulatory and legislative entities and other groups. 

LYNX Services Opens Its Doors to IGA LYNX Services will be hosting a tour of their main call center to Independents’ Days attendees. Thursday, May 14, from 1:15 p.m. – 4:00 p.m., guests will have the opportunity to see the inner workings of this industry claims administrator. Pre-registered attendees will be bused from the trade show to the LYNX facility. (The tour’s bus will make a stop at the local airport after the tour and then return to the resort.) The cost of the tour is included in the pre-registration fee, but no on-site registrants will be able to participate in the tour, so sign up early!

Tuesday, May 12, 2009
2:00 p.m. – 2:30 p.m.
Welcome & Opening
IGA will welcome all returning attendees, new members and guests. An overview of the conference will be provided as well as the introduction of the keynote speaker.
Speaker: Dave Zoldowski – president, Independent Glass Association

2:30 p.m. – 3:45 p.m.
Coccaro vs. Goliath
IGA is proud to have Greg Coccaro, owner of North State Custom in Bedford Hills, N.Y., come share the experiences and knowledge he attained through his legal battle with Progressive Insurance. 
Speaker: Greg Coccaro – North State Custom

4:00 p.m. – 5:00 p.m.
Tortuous interference is the Name of the Game
Attorney Erica Eversman is back and ready to explain to independents why steering is a deceptive business practice. Come hear what her experiences over the past year have taught us about how to counter steering by educating judges, lawmakers and consumers.
Speaker: Erica Eversman - Vehicle Information Services

3:30 p.m. – 5:00 p.m.
IGA Technical Training: Glass and Adhesives
The opening training session for those wishing to take the IGA certification exam Wednesday afternoon, this seminar will give you a solid foundation of the fundamentals of glass and adhesives.
Speaker: IGA certification committee members 

Wednesday, May 13, 2009
8:00 a.m. – 8:45 a.m.
State of Independent Glass Association
See where the IGA has been and the plans it has in store for its future and how it will work to better your business. Meet the board of directors and see what IGA can do for you.
Speaker(s): IGA board of directors

9:00 a.m. – 9:45 a.m.
Being Independent – Profiting Without Insurance Work
What were to happen if you ripped up your O&A and worked without the network? Meet one shop owner who made a decision ten years ago to not participate in any insurance direct repair programs. The result of his decision is a highly successful business in Virginia based on high-quality customer care, satisfied employees and sustainable business practices
Speaker: Bruce Hutchins - Bruce’s Super Body Shop

10:00 a.m. – 11:30 a.m.
IGA Technical Training: Standards of Glass
You know how to install auto glass properly, but do you know the laws and accepted practices that govern our industry? Join our instructors as they cover FMVSS and AGRSS training components. This is a must-see for new technicians and a good refresher for experienced pros.
Speaker: Bob Beranek - Automotive Glass Experts

10:00 a.m. – 10:45 a.m.
IGA Legal Update
You’ve seen the headlines and know that a unified voice has made a difference. Come learn what IGA has in store for the future and review what has happened over the past twelve months. Also see what positive outcomes your support and resources have produced.
Speaker: IGA legal counsel Chuck Lloyd – Livgard & Lloyd

11:00 a.m. – 12:15 p.m.
Why Auto Glass Companies Get Bad Names: Auto Glass Fraud Investigation
You combat the stereotype every day. Come hear from a legal expert who spends his time prosecuting automotive repair companies for insurance fraud. Learn how not to suffer from the bad publicity of the trunk-slammers. This session is geared toward helping to dispel the negative light shed on our companies.
Speaker: Dennis Kass – Manning & Marder, Kass, Ellrod, Ramirez LLP

1:15 p.m. – 2:00 p.m.
AGRSS Today – Audits and Validation
By now you know what AGRSS is, you’re aware of the Standard and you know its importance. But did you know that registered companies now will be entering a new era of validation to lend a new level of credibility for the AGRSS logo? Learn what AGRSS has in place to ensure companies are truly following the standard and the validation process that accompanies the measures.
Speaker: Cindy Ketcherside – chairperson, Automotive Glass Replacement Safety Standards (AGRSS™ ) Council Inc.

1:30 p.m. – 3:30 p.m.
IGA Technical Training: Installations and Troubleshooting
This seminar will include a live demonstration of the proper way to install a windshield according to the AGRSS standard. It will also cover key troubleshooting techniques to prevent unnecessary call backs. This is two hours you don’t want to miss.
Speaker(s): IGA certification committee members

2:00 p.m. – 3:15 p.m.
Selling Quality Over Price
Independents gain nothing if they invest in training and advertising but cannot close the sale when the customer calls or walks in the door. IGA’s experts will make sure you maximize your efforts and close your sales. This session is NOT to be missed!Speaker: Dan Molloy – Molloy LLC

3:15 p.m. – 4:00 p.m.
NAGS Question & Answer
A question-and answer-period will be conducted for NAGS to address the concerns of conference attendees.
Speaker: Bud Oliver & James Patterson- Mitchell/NAGS

3:30 p.m. – 4:30 p.m.
IGA Auto Glass Technician Certification Exam
Qualified technicians will be able to sit for the AGRSS-registered IGA Auto Glass Technician Certification exam. (A $59 examination fee is required to take this exam.)

Thursday, May 14, 2009
8:00 a.m. – 9:30 a.m.
IGA Town Hall Discussion
To begin the last day of the conference, join the IGA board to discuss issues from the previous day’s sessions, comment on future actions or services you would like to see from IGA, or just get something off your chest. 

9:30 a.m. – 10:30 a.m
True Business Costs
What is your cost per job? Are you making a real profit? Overhead, payroll, inventory—these are all costs as a business owner or manager you keep in the back of your mind with the day-to-day management of your business. However, there are additional business costs you might be overlooking that truly can make a lasting impact on your bottom line. Come hear what these costs are and how they can affect you.
Speaker: Ron Overbeck – Auto One & Accessories 

10:45 a.m. – 11:30 a.m.
Short Pays and TPAs and Fuel Surcharges, Oh My!
IGA has recruited two retailers to give us their keys for victory and stories from the frontlines. Come talk shop with shop owners and vent a little.
Speaker(s): Corey Hemperly - Windshield Doctor Inc.; Neil Duffy - Auto Glass Menders

No Sand Traps at the Spring Auto Glass Show™
IGA’s Spring Auto Glass Show is an expansive exposition full of the products and information you want and nothing you don’t. It gives you the opportunity to connect personally with new and current suppliers. The high quality and focus of this show have attracted the industry’s best for years. Your chance to see these high-quality vendors will take place Wednesday, May 13, from 3:00 p.m. - 8:00 p.m. and Thursday, May 14, from 9:00 a.m. - 2:00 p.m.

Education and Relaxation
IGA listens to the needs and concerns of its members. This year’s event features a schedule of seminars filled with information about the industry’s latest products and concerns. But it also includes events that allow for you to unplug and relax with family, coworkers and peers. This year the IGA has scheduled offsite events including a sunset dinner cruise on the Sanibel Princess; a golf outing at the exclusive Dunes Golf and Tennis Club; and an auto glass fishing trip where participants will fish the backwaters of Sanibel Island for mackerel and shark.

Technical Training
IGA understands that with so much competition in the industry, technicians must maintain the highest credentials and certifications to prove they are the best. Each day of the conference, IGA will bring attendees technical training sessions focused on enhancing their knowledge and skill sets. Topics include troubleshooting, FMVSS and AGRSS. On the second day of the conference, a certification exam will be administered. Owners and technicians are invited to take the training and then sit for the IGA Certification examination. All fees regarding this training – except the $59 exam fee – are already included in your event registration.

Rediscover Paradise
Experience excitement and serenity at our brand-new host hotel. Rich in history and beauty, the Sanibel Harbour Resort and Spa is a paradise near the Gulf of Mexico with something for everyone. Accommodations and service have won AAA’s Four-Diamond award every year since 1992. 

Sanibel offers a range of activities including golf, tennis, water sports, premier shopping – you may just want to plan an extended stay. The Sanibel Resort will be offering an incredibly deeply discounted room rate of $124, plus tax, for single/double rooms until April 18, 2009. A $15 resort fee includes unlimited access to the amenities of the resort, fitness room, Internet access in the guest rooms and much more. To make your room reservations, call the Sanibel Harbour Resort and Spa at 800/767-7777 and be sure to mention you are with IGA to receive your discounted room rate.

Price is Always an Object, So Register Early for the Best Deal!
As an IGA member, you have the privilege of attending the Independents’ Days Conference and Spring Auto Glass Show at a discounted rate. Members who pre-register by April 27, 2009, will receive a reduced rate of $199 (on-site is $299). Non-members may pre-register for $299 (on-site is $399). Second company attendees may register for $159 and the third, and beyond, attendees may register for only $99. 

Registration includes admission to all seminars, workshops, demonstrations and the Spring Auto Glass Show on both days. For a small additional fee, attendees and their guests also can attend special events highlighting the beauty of Sanibel Island. Not an IGA member? It’s never too late to join and receive all of the benefits and lowest prices. Registration to become an IGA member can be found in the back of this brochure or online at www.iga.org.For attendee information, contact the show registrar, Katie Hodge, at 540/720-7484, or visit www.iga.org. To exhibit, contact Tina Czar at 540/720-7484, ext. 115.

We Won’t “Steer” Anyone Away

Attendance to IGA Independents’ Days Conference and Spring Auto Glass Show™ is open to all in the auto glass industry who are members or eligible for membership and associated to the industry. Those not in the glass industry should contact IGA about admission.

Cancellations & Refunds
All requests for cancellations and/or refunds must be received in writing by April 27, 2009. A $50 processing fee will be deducted from the refund and all refunds will be processed after the conference. No refunds will be paid for cancellations after April 27, 2009, or for “no-shows.”

Questions or Comments:
Please contact IGA at 385 Garrisonville Rd., Suite 116, Stafford, VA 22554 or call us at 540/720-7484, fax 540/720-3470. Make checks payable to IGA. All registration fees must be payable in U.S. funds to IGA.

Previous Exhibitors

A.N. Designs Inc.
Ace Security
ADCO Products Inc.
AEGIS Tools International
Affinity Channel Financial Services
AGRR magazine
August Ashe Inc.
Auto Glass Journal
Auto Glass Magazine
Autostock Distribution/LoCan
Bartelstone Glass
BB&T Insurance Services
Beyond Parts & Equipment
BTB Auto Glass Tools
Burco Inc.
C.R. Laurence Co. Inc.
Carlite by Visteon
Chicago Auto Glass Group
Clear Visions
Coach Glass
CPFilms Inc.
CPI Divisions/Clean Plus Inc.
Creative Extruded Products Inc.
Crystal Clear Window Works
Curved Glass Distributors
Data Tranz
Delta Kits Inc.
Discount Auto Glass
Dow Automotive
Duncan Systems
Edgeguard Internationale
Direct Glass
EFTEC Aftermarket
Fein Power Tools Inc.
Film Technologies International Inc.
FlexLine Moldings
Glass Doctor
Glass Links
Glass Mechanix
Glass MedicGlass Pac
Glass Technology
GlasWeld Systems Inc.
GlaxisGold Glass Group
GTS Services
Hopper Products
Hunter Labs
IBS Software
Independent Glass Association
International Window Film Association
JE Berkowitz
Johnson Window Films
Lindquist & Vennum P. L.L.P.
Liquid Resins/A.C.T 
Livgard & Lloyd P.L.L.OP.
Lo-Can Glass International
Lynx Services
Mainstreet Computers Inc.
Marcy Enterprises Inc.
MBJ Associates
Mitsubishi Fusco
Mitchell Internationa
lMitsubishi Fusco
Molloy, LLC
Mygrant Glass Co. Inc.
National Glass Association
Night Watchman
North American Specialty Glass
Northstar Automotive 
GlassNovus Auto Glass (TCGI)
Oberhand Marketing and MediaPalmer 
ParKin Accessories
PPG Industries Inc.
PPG Prostars
Precision Replacement Parts
Quest Software Inc.
Rehau Inc.
Reid Manufacturing Co.
Restylers’ Choice LLC
RGT Consulting Inc.
RouteSmart Technologies
Ryan Business Services
Safety Direct
Sika Corp.
Solid Well International Corp.
Sommer & Maca Industries
Southern Stretch Forming
SRP Glass Restoration
Strybuc Industries
T2 Solutions
TechnoRubber Industries
The New Company Store/CPI Divisions
3M Automotive Aftermarket Division
3M Window Film
Thrifty Glass Inc.
Ultra Wiz
Unruh Fab, Inc.
Var IT Inc.
Window Film magazine
Yangtse Inc.
Yih-Tair Industrial Inc.

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