Volume 12, Issue 6 - November/December 2010

Repair Round-Up
nwra reports

Scratch Removal Standards
by Mike Boyle

Standards are important in any industry. They create a benchmark, a process and a guide. And, when they’re available, they also give an industry the opportunity to show consumers and customers how something is done, the quality of a service and more.

Today the auto glass industry has two main standards, one for replacement, the Auto Glass Replacement Safety Standard (AGRSS™), and one for repair, the Repair of Laminated Auto Glass Standard (ROLAGS™).

Both were developed by industry groups that are committed to quality and wanted to further the professionalism of the industry, and today both are used as benchmarks for work. The ROLAGS Standard, specifically, governs not only what type of auto glass damage can be repaired but also the process that should be followed, performance of the final repair and more. It was the result of many years of work by a group of people committed to the growth of the repair industry from both the National Windshield Repair Association (NWRA) and the National Glass Association.

In fact, the NWRA recently became the secretariat for future administration of the ROLAGS Standard, which is an official ANSI-recognized standard.

Where Now?
But what’s next? Should the NWRA and those on the ROLAGS committee stop with what they’ve already developed? No, they shouldn’t. The ROLAGS Standard is reviewed and updated periodically, to make sure that it’s always current and in-line with the industry’s current needs. Changes are made through a detailed process followed by the ROLAGS committee and monitored by ANSI.


“We anticipate that the new scratch removal standards will address not only the process for removing a scratch, but also the types of damage and how they vary.”

But that’s not the only other step. The NWRA, and its parent organization, the Global Glass Conservation Alliance (GGCA), also continually monitor the needs of the industry to determine whether other standards are needed. And, as the need for scratch removal of architectural glass has grown in recent years, the Scratch Removal Council, also a part of the GGCA, has determined that there should be standards for this process as well. The group currently is in the process of undertaking this effort.

Though it’s still early in the process, much like the ROLAGS Standard, we anticipate that the new scratch removal standards will address not only the process for removing a scratch, but also the types of glass on which the process can be used, the types of damage and how they vary, and even safety precautions to take when removing a scratch from a piece of glass.

Get Involved Now
One of the most important parts of developing a standard like this is to make sure that those developing the standard represent a fair cross-section of those whom the standards will affect. That means the group should consist of retailers offering the service, those who manufacture the equipment and ideally some end-users of the service as well.

If you are in any of these groups, or another related to the scratch removal field, the time to get involved is now. Please visit www.glassconservation.org today to share your thoughts with us, or e-mail me personally at mboyle@nwraassn.org.
We look forward to working with you—and to developing scratch removal as a common practice.

Mike Boyle is the past president of the NWRA. He also serves as president of Glass Mechanix in Bend, Ore. Mr. Boyle’s opinions are solely his own and not necessarily those of this magazine.

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