Volume 13, Issue 4 - July-August 2011

WGR Reports
repair news

Glass Mechanix Enters Management Agreement with Techna Glass
Glass Mechanix, a windshield repair equipment manufacturer and supplier originally based in Las Vegas, and Techna Glass, a retail repair and replacement chain based in Sandy, Utah, have entered into an agreement under which Techna Glass is providing management services to the company.

“We’re working more as a partnership, but officially it’s a management agreement,” says Troy Mason, president and founder of Techna Glass. “We manage all aspects of the company.”

While Mason and Glass Mechanix owner John Kiland have known each other for some time, Mason says approximately 18 months ago, Techna Glass made the decision to adopt the Glass Mechanix system throughout its locations, which are scattered throughout Utah, New Mexico, Nevada and Arizona.

“We’re working more as a partnership,
but officially it’s a management agreement.”
—Troy Mason,
Techna Glass

“In the process of replacing all of our equipment, Techna Glass quickly became Glass Mechanix’s largest customer, and in dealing with John [Kiland] we connected and it became clear we had more to offer each other in a partnership rather than just as a customer,” says Mason.

Mason attributes part of the decision to work together to the resources and staff that Techna Glass has developed since he founded the company in 1991.

“Techna Glass has a lot to offer as far as marketing, warehousing, a call center, a finance department, a marketing department, an Internet marketing team, etc., so we were able to offer all the resources that Techna Glass has to offer in a partnership with Glass Mechanix and it just made sense,” says Mason.

In addition, Kiland says Techna Glass brings a new “retail perspective” to Glass Mechanix.

“That will help our customers as they go through training, or if they want to expand their businesses, and they’ll have knowledge we can fall back on that we didn’t have before,” says Kiland.

Utah Attorney General Files Nine Counts Against Owner of Windshield Repair Company for Identity Fraud
The Utah Attorney General filed charges of identity fraud and fraudulent insurance acts against the owner of a windshield repair company in Davis County, Utah, in April. According to court documents, Cody DeWayne Jacobsen, owner of Redd’s Shell Quick Lube, is alleged to have “fraudulently obtaining windshield repair authorizations under his clients’ insurance policies.”

Court documents claim that Jacobsen “obtained insurance information from the client’s insurance card, then called the insurance carrier, claiming to be the policy owner, and asked for authorization to fix a crack or chip in the windshield.”

Investigators from the Utah Department of Insurance say that when they interviewed Jacobsen, he admitted that he did contact Farmers Insurance, but claimed it was a way to provide “customer service” to his customers. Customers claimed to have no knowledge of such glass claims, according to court documents.

Jacobsen issued a “plea in advance” in the case on June 1—a type of plea bargain—in which he agreed to pay $549.33 to the state’s insurance fraud division, along with $1,000 restitution to the state of Utah for the costs of the investigation. He also will be required to complete 40 hours of community service, and the state will review the case in 24 months.

Farmers had not responded to requests for comment at press time.

Former GlasWeld Employee Mary Mart Pleads Guilty to Theft
Former GlasWeld employee Mary Mart recently was sentenced to a three-day jail sentence and retribution of $12,000 owed to her former company. She’d pleaded no-contest to the charges of first- and second-degree theft shortly before the June sentencing.

Mart was indicted on two counts of Theft I and eleven counts of Theft II in mid-February related to her prior employment at GlasWeld. The amounts of money stolen ranged from $100 to $1,000, according to court documents.

Mart’s three-day jail term began June 3 and she is now out on parole. Mart has not responded to requests for comment on the case.

briefly …
Equalizer and Glass Technology Inc. have agreed to work together to supply each others’ products, and both companies will now offer the other’s tools and equipment to the industry.

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