Volume 13, Issue 6 - November/December 2011

industry insiders
people in the news

Safelite Appoints Vice President, Service Delivery

Safelite AutoGlass® has hired Renee Cacchillo as vice president, service delivery. Cacchillo described her role to AGRR™ magazine/glassBYTEs.com™ as including “customer experience, so when we have customers who want to contact us and want to share how their experience went as well as the how we run surveys in the field.”

“It also includes labor management, which is new, as well as total net conversion, which is something that Safelite’s been working on for years,” she says.

Cacchillo’s 25 years of experience includes a variety of consumer-based companies, including Bob Evans and Mimi’s Café restaurants, Bath & Body Works/Limited Brands, Accenture, Hallmark and Dillard Department Stores.

Visit www.glassBYTEs.com™ for more from our exclusive interview with Cacchillo.

Boyd Names New Canadian Operations President, Chief Marketing Officer
The Boyd Group, which owns Boyd Autobody and Glass, Gerber Collision and Glass and Gerber National Glass Services, has named Eric Danberg as president of its Canadian operations and Kevin Comrie as chief marketing officer.

Danberg joined Boyd in 1997 and has held several senior management positions over the last 13 years, with the most recent being vice president of operations for the Prairie Region for the past four years. In his new role, Danberg’s responsibilities will now be expanded to include all Canadian operations.

Comrie joined Boyd in 1997 as vice president, sales and marketing. In his new role, Comrie will have company-wide responsibility for marketing leadership for all Boyd Group brands, as well as the necessary integration of brands resulting from Boyd’s growth through acquisition.

Industry Pioneer Ray Asbery Passes Away

Industry pioneer, legend and entrepreneur Ray Asbery passed away unexpectedly in September at his home in Round Rock, Texas. Asbery, chief executive officer (CEO) and founder of Equalizer, was 67.

Asbery worked for Globe Glass as an installer for a number of years, prior to founding Equalizer. He invented a number of innovative auto glass tools that have changed the industry, and grew Equalizer to become a worldwide auto glass tools and supply company. Asbery held more than 20 patents in 15 different countries.

Asbery is survived by his wife of 46 years, Clare; a son, Eric, along with his wife, Cindy, their children, Robert, Ashlee, Lindsey and Carson, and a great-granddaughter, Leila, all of Round Rock; a daughter, Wendy Schneider, her husband, Jeff, and their children, Jessica, Jordan and Alyssa of New Braunfels, Texas.

In lieu of flowers, the family requests donations can be made to the American Cancer Society, Humane Society and to Asbery’s favorite charity, Smile Train.

See related story on page 28, and visit AGRR™ magazine/glassBYTEs.com’s online message forum to leave your own remembrances of Asbery.

Fas-Break’s Ronald Keith Passes Away
Fas-Break Glass Repair Systems production manager Ronald M. Keith of Mesa, Ariz., passed away on July 15. He was 70.

Keith had been with Fas-Break since 1991 and also operated his own windshield repair business in the Phoenix area, according to company president Kerry Soat.

He is survived by his wife, Shirlene, five children, eleven grandchildren, and two great grandchildren.

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