Volume 15, Issue 2 - March/April 2013
Per company literature, the resin will absorb and dissipate water and the amount used is proportionate to the amount of water in the break.
The company is marketing the product as allowing techs to perform repairs
“even in the rain or snow” and notes that techs “no longer have to re-schedule
or lose another job due to Mother Nature.”
Riding the Wave
Get the Essentials
MyGlassClaim allows automotive glass retailers to provide customers with an electronic sales order in which the service request can be reviewed along with the retailer’s terms and conditions. Once the terms and conditions are accepted, the customer electronically signs the sales order and it is automatically transmitted to the necessary parties, including the insurance company, third-party administrator (network) and the ClaimHarbor system. This allows the customer to be electronically included in the claim reporting process. According to an IGA statement, retailers gain the security of having a fully executed agreement with their customer, eliminating the fear of potential steering or unwarranted inspections by the network or insurance company.
IGA TSM is available in different versions and a Quote Only edition is part of the IGA membership at no additional cost. Other versions are available to members via subscription rates. All versions include MyGlassClaim with no additional fees.
The IGA TSM system is a blend of point-of-sale and shop management services
that is designed specifically to help AGRR shops both financially and
operationally. MyGlassClaim is available for immediate use by any IGA
member using Total Shop Management.
Mobile VIN Brings History
instaVIN reports provide DMV title history, salvage, insurance total loss and other information to help identify title problems prior to purchase, and, according to the company, may help uncover potential buyer or seller fraud. instaVIN reports are said to also be fully compliant with California's new law AB1215, which mandates that dealers provide a National Motor Vehicle Title Information System (NMVTIS)-based history report to buyers.
Data from NMVTIS is included on instaVIN reports, which provide real-time title and salvage information, with more than 100 data points are checked on every single report. Each comes with additional sourced information that the company says is difficult to acquire from most history report providers, such as: active theft data, listing information, open lien with financial institution disclosure, impound and towing events and minor accident data where available.
Existing account credits can be used to run reports and new history report
credits can be purchased through the instaVIN website. Credits can also
be purchased directly from within the app. Users can also view past reports
and account history.
With the needs of AGRR technicians in mind, ergonomics and accessibility
have been addressed. All items can be accessed between waist and chest
height by a standing adult. “With the X-230 Auto Glass Capsule, we have
virtually eliminated bending, reaching, lifting and crawling,” said Mattingly.
“Auto glass techs have a dangerous enough job as it is.”
The company also offers a new training option with all Smart 2.0 Systems, which includes tests for user gauging repair performance. Upon completion, inspection, and certification of the repair samples, Surface Dynamix says it will warranty the technicians work for the life of the vehicle.
Special warranty labels are supplied to the technician to apply to the customer’s vehicle and an 800 number gives the customer access to the SMART warranty network for any issue that may arise.
Surface Dynamix says the SMART 2.0 system gives the technician the same
backing as any national firm. The company also announced that it has begun
production of a SMART new line in Europe, which is being produced and
distributed from The Netherlands to all of Europe, the Middle East and
The Adjust-A-Lite has a rubber foot that sits on the vehicle’s hood or
a wiper bracket that supports the windshield. Turning the support rod
allows an installer to precisely adjust the windshield up or down to the
desired position without disturbing curing urethane. The support rod also
telescopes to make the tool the right size for any size windshield, according
to the company. The Adjust-A-Lite helps support and place the windshield
during the final set if set-up during the dry set. It can be used by one
or two technicians and can also be used with the AEGIS SOLO II®.