Volume 41,   Issue 3                             March 2006

Glass Week 2006
20 Years Strong

Celebrates 20 Years Working for the Industry
by Ellen Giard and Debra Leby

For 20 years Glass Week, sponsored by the Glass Association of North America (GANA), has been serving the architectural glass and glazing industry as a venue for technical and educational information, as well as for networking with customers and peers. Fabricators, manufacturers, glaziers and industry suppliers take part in the event.

This year, at the Marriott Laguna Cliffs Resort and Spa in Dana Point, Calif., Glass Week celebrated its 20th anniversary with more than 200 of its closest friends. Themed “Establishing the U.S. Glass Industry in a Global Economy,” the event was held January 28-February 1, and focused on three specific areas: technical, management and sales. For the first time, attendees had the opportunity to register for the segment most critical to their jobs, rather than registering for and attending the entire program.

For the Techies
Mirror Division

The mirror division, chaired by Drew Mayberry of Lenoir Mirror, was the first division to meet. 

Mayberry gave a brief history of the group’s evolution from the National Association of Mirror Manufacturers to a GANA division. He talked about a number of changes that have occurred in the mirror industry in North America, including the expansion of both the primary manufacturers and large stock sheet mirror users into the silvering business. This, coupled with the shift of furniture manufacturing to China and the importation of Chinese mirror imports, has also effected the industry greatly.

“It’s important to understand, if 
you make health care costs too much those who think they don’t need it
(young people, single people, etc.) 
will opt out. High prices are the 
biggest thing that make them opt out.” 
—Russ Huffer

“Today the mirror industry looks very different than it did in 1984,” said Mayberry. “Even though we have contracted in size, we represent a large portion of the remaining mirror manufacturers,” he added. Mayberry cited the division’s technical work, promotions, the development of mirrorlink.org and the mirror design competition as its primary achievements.

“A decimated domestic mirror industry has led to a decimated division. Do we even want to have a trade association?” asked Mayberry. A lengthy discussion of the future of the division then ensued. Various options ranging from closing down the division to leaving it as is were evaluated. It was decided that each of the silvering members will be polled and asked to vote on whether the division should continue. 

Also during the meeting, GANA president Lee Harrison of Walker Glass presented Mayberry with a plaque to thank him for his years of service to the mirror industry and for serving as the division chairperson.

Thomas Crawford of Donisi Mirror was elected the new chairperson. 

Insulating Division

The insulating division met later that afternoon, beginning with the marketing committee, which is chaired by Tracy Rogers of Edgetech I.G. The group is working to help increase industry awareness and involvement of insulating glass and specific issues related to commercial architectural glass.

One avenue the group is working on is coordinating more with GANA’s building envelope contractors division and a possible presentation at the group’s 2007 annual conference. 

The technical committee, chaired by Greg Carney in the absence of Tim Moore, who recently left PDC to join Arch Aluminum & Glass, discussed the possibility of creating a glass informational bulletin (GIB) jointly with the laminating and tempering divisions on design considerations in respect to hurricane glazing.

The group also talked about creating GIBs on sightlines for commercial insulating glass units and terminology for commercial insulating glass units. They will also be working with the flat glass manufacturing division to provide more detailed information on insulating glass for the next edition of the Specifiers Guide to Architectural Glass.

John Kent of the Insulating Glass Certification Council (IGCC) gave a certification update. Kent said that effective last year they are now certifying to ASTM E 2190 only. He also said they have begun offering a voluntary gas fill certification process and accept results of either the gas chromatograph, oxygen analyzer or the “spark emission spectrography,” which is a recently-coined generic term for the GasGlass device.

At its last meeting, the IGCC also voted to move forward on the development of an initial gas-fill certification.

“You need to know how much gas is going in and how much comes out over time,” said Kent. “If you’re making claims about gas fill, you better understand them,” he said.

Laminating Division

The laminating division began at 7 a.m. on Sunday. The ball drop task group meeting met first, chaired by Julie Schimmelpenningh of Solutia. The group reviewed the comments for its draft document, Standard Test Method for Ball Drop Impact of Laminated Architectural Flat Glass. The document was presented to the technical committee later that morning where it was accepted. The task group now plans to begin working on a specification.

The product labeling task group met next and was chaired by Pete Anderson of Viracon. The group is working to create a document on labeling the various types of architectural glass. 

The Laminated Glazing Manual task group, also chaired by Schimmelpen-ningh, met as well. The group is finalizing the 2006 edition of the manual and hopes to have it published and available for Glass Fabrication 2006, which will be taking place April 10-12 in Orlando, Fla.

During the technical committee meeting Carney talked about the group’s work in developing a GIB about the hazards of walking on skylights and sloped glazing. The document stresses that skylights and sloped glazing are not intended to be walked upon and is being sent to the GANA board of directors for approval.

A new task group on glass flooring is being chaired by John Bush of Oldcastle Glass. The group plans to develop a GIB to provide information and education about glass flooring; it will not be a design manual or guideline, but rather an informative tool.

Other discussions that took place included the possibility of creating a protective glazing committee. Unlike the activities of the Protective Glazing Council which has largely focused on blast and government applications, this proposed committee would be focused more on commercial work.

Valerie Block of DuPont also proposed the development of a glass informational bulletin on the proper maintenance of laminated glass, stressing that when laminated glass breaks it needs to be replaced promptly. 

During the membership meeting Schimmelpenningh recognized Rick Wright of Oldcastle Glass as the outgoing laminating division chairperson. John Bush with Oldcastle Glass will be serving as the division’s new chairperson.

Tempering Division

The tempering division met Sunday afternoon, beginning with reports from the standards and engineering committee. An overview of the upcoming Engineering Standards Manual was provided. Carney led the group through a chapter-by-chapter look at the upcoming manual.

That short meeting was followed by a much longer one: that of the construction subcommittee, which spent the majority of its time in an off-the-record discussion. The group is putting the finishing touches on the draft of its upcoming GIB titled Quench Patters in Heat-Treated Architectural Glass. The subcommittee expects the draft to be put out for comment shortly. The group also previewed topics to be developed into a new GIB about today’s high performance glasses that may require heat-strengthening. 

The meeting of the optical distortion subcommittee, also known as the successor to the roller wave committee, followed. This subcommittee currently is developing test methods to measure observed deviation from flatness of heat-treated architectural glass. 

The hole and notch specification task group reported next and began with its own subcommittee reports. Chairperson Bill Coddington of W.S. Coddington Consulting LLC. noted. 

“There are a lot of applications, particularly in heavy glass and point-supported glass, that need to be discussed. We need to make sure the trade knows that ASTM C 10.48 guidelines [here in the United States] are not stringent enough in a lot of applications. Many applications take tighter guidelines and those are the types of things we are going to try and put together.”

Carney provided a report on the standards and education subcommittee’s effort to educate those who are attempting to fabricate glass after heat-treatment. Carney said a GIB is in the works on this issue. “Consultants are telling us it’s happening and we need to get the word out that this could be a big problem,” said Carney. 

“I am really concerned that down the road this is going to give the industry a black eye if there are failures that are caused by post-heat treatment fabrication,” said Bob Brown of Robert L. Brown and Associates LLC.

The group also previewed the upcoming ISO standard for flat glass. Currently available in draft form, the newly-proposed international standard has some provisions radically different than what’s been included in the ASTM standards in the United States. It includes new test criteria for the assessment of fragmentation that occurs in the pendulum drop test. 

“It is unlike any test used in the United States in the past,” said Carney. “It will affect us quite a bit. We have got a lot of differences and we must determine the best course of action,” he said. 

“We have to be careful that, if the design is coming from England or France or Spain, [the glass is produced] to the European Standard. The European designs have different stress levels and tolerances than we are used to dealing with ... you have to keep that in mind when you are fabricating glass for those systems,” added Coddington.

The division also recognized two members for extraordinary service. It recognized Rick Wright for his work on behalf of the division during the past eight years. Wright then paid homage to Bill Murphy of Tamglass, who has been in the industry for 30 years and is in the process of retiring. 

“A lot of manufacturers know Bill as someone who is extremely helpful to all the manufacturers,” said Wright. “Bill actually goes back to the Hordis Brothers days. He has been involved in tempering, spare parts, training, handling operations from Hordis Brothers to PGL to HGP to Tamglass. He has helped a lot of people in this room.”

Outgoing division chairperson Ren Bartoe of Vesuvius McDanel was also honored for his service to the committee. 

Squaretable Session Prompts Several Discussion Topics During Glass Week

Approximately 40 people listened and discussed a number of different industry topics during the squaretable session that took place as part of Glass Week.

Brian Pitman of GANA began the first discussion that encouraged looking at the Internet as a viable source for recruiting. He provided a look at a new online recruiting tool for the industry, www.glassjobsearch.com that allows for posting job listings as well as the ability for individuals to post resumes. As an industry specific tool, Pitman explained it helps eliminate the chance of loosing employees or potential employees to other industries.

In addition to the Web, the group talked about other means for recruiting employees. John Dwyer of Syracuse Glass said at his company they offer employees a $500 bonus after a new recruit they recommend has been with the company for three months.

Attendees also discussed ways they are attempting to deal with the increasing costs of energy. Dwyer said one thing his company has done is shift some operations, such as tempering, to the evening when they get a better rate on energy. Others said they are dealing with the costs by reducing delivery frequency.

Max Perilstein lead a discussion about the NFRC’s push to create a non-residential energy rating and certification program. He explained to those attending the background of the NFRC’s efforts, the fact that it will cost the commercial companies huge amounts of money and that despite efforts by members of the commercial industry to become involved in the development of the program, there has still been a lack of inclusion by the NFRC. 

Points to Ponder 

The opening general session began Monday morning. Jeff Thredgold, an economist and professional speaker, provided the keynote address, and covered a variety of topics, such as employment, competition, the global economy, as well as the U.S. economy.

Some of the key points he made early in his discussion included:

• Jobs are created by small companies, not large companies;

• In 1980 the average person earning post high school training made 25 percent more than a high school graduate; today they make 85 percent more. “Each year will increase their lifetime earnings by 15 percent,” said Thredgold.

• Competition is always an issue—there is one-third excess capacity in almost every major industry.

Thredgold said the global economy was doing well. Last year it saw about 4.5 percent economic growth after inflation; he expects this year to be about 4 percent after inflation.

Historically, Japan has been the global economic leader, representing about 60 percent inflation. This, however, is changing.

“You must have banks that are willing to lend and consumers who spend if you want to have economic growth,” he said. “Japan really has neither.” He also noted the country’s national debt as a factor, explaining that the United States’ gross national debt is 64 percent the size of its economy; Japan’s is 150 percent. Still, they have the second largest economy in the world, he noted.

Looking Toward the East 

What’s next for the Chinese glass industry? That was the question asked and answered by Jim Gresehover of Guardian Industries who spoke about the state of the float glass industry in China. He shared information about the size of the Chinese market, including the number of plants there and the tonnage produced.

Insurance and Benefits 

Tuesday’s sessions also included a panel discussion on unique ways to modify insurance and benefits. Panelists were Russ Huffer of Apogee Enterprises and Michelle Smith of Kawneer (Alcoa).

Huffer explained that two years ago, due to the rising costs of healthcare, Apogee changed to a consumer-driven insurance plan. This type of program, which provides employees with a health spending account, has lead Apogee’s employees to change their behavior about health insurance. Huffer said that since switching to this plan, the company’s costs per employee have decreased 24 percent. With this type of program, employees look at the plan as their money, not the company’s, so they are more aware of how they use it. It can also be carried over each year if it is not used in its entirety.

“It’s important to understand,” Huffer pointed out, “if you make healthcare costs too much those who think they don’t need it (young people, single people, etc.) will opt out. High prices are the biggest thing that make them opt out.” He said the health spending account is a savings for everyone and that in the last three years their healthcare premiums have not changed.

Smith said they, too, two years ago had to do something about their insurance program due to the rising costs. 

With their consumer-driven plan, employees are allowed to make choices based on their own individual needs. Included in the plan are different options, including “life style credits.” She explained that when employees are hired they are asked if they are tobacco free. If they are, they receive an additional $100 credit to their account. They are also asked to take a health risk assessment. If they do this, they receive an additional $100 credit. A third party administers the assessment and provides the employee information on diet, exercise, etc., or others ways they can work toward living a healthier lifestyle.

A Time to Laugh

On Wednesday, three humorous and entertaining speakers talked about ways to improve relationships with customers and other business relationships.

Garrison Wynn was the day's first presenter. His session, titled "Making the Most of Difficult Situations: Changing Markets, Changing Times," offered a funny and insightful look at ways to make difficult situations better. One of his key focus areas was the importance of truly listening to other people and their ideas. By listening, he said, you can build trust. 

He also described characteristics of top performers. Characteristics include being able to explain value in 20 seconds, maintaining simple and easy organizational processes, being persistent and having well-defined outcomes, building relationships with those who can position them to succeed and creating expectations while still making sure those around them feel as though they are being heard.

Sharing on how you can "create a moment of magic," Shep Hyken was the next speaker. Combining a few magic tricks with his advice, Hyken explained how to create not just satisfied customers, but loyal customers.

To help teach ways to do this, he used "moments of truth." These moments of truth happen any time any customer comes into contact with any aspect of your business. From these moments of truth come moments of misery, moments of magic and those experiences that are just OK. It is the moments of magic that make customers keep coming back.

He offered ten key points for creating these magical moments and, in turn, loyal customers:

1. Manage the first impression; this sets the tone for the interaction that follows;
2. Have knowledge and expertise of your business. "Be so good at what you do that people ask you questions about what you don't do," said Hyken;
3. Build rapport beyond just business—people love to talk about themselves and their children;
4. Be enthusiastic and excited about what you do;
5. Communication—have the ability to understand what your customer wants; ask questions and don't just assume;
6. Have no mistakes—especially mistakes due to a breakdown in communication;
7. Quality. You must have quality to back up the service you deliver;
8. Under promise and over deliver.
9. Be consistent; don't be great one day and just OK the next; and
10. Show appreciation. "Say thank you over and over again."

The morning's third presentation was from Tim Wackel who spoke on time management. 

According to Wackel, to get more out of your day, the most important first step is to be focused—know what it is you really want. He explained that better time management is not about doing more stuff, but rather doing the right stuff. How is this done? Start by looking at the big picture and narrowing it down. Don't start with today, but rather your whole life. Figure out what you want from the journey first and then work down to what needs to be done on the smaller scale.

Some of his advice included developing written goals. Goals, he said, should be SMART: specific, measurable, [have] action, [be] realistic and timely. He also said to stop trying to cram so much into everyday. He said 75 percent of what you do each day should be preparing, planning and investing into other people and yourself. The other 25 percent are those areas that are important and urgent.

Also at Glass Week ...

As the incoming GANA president, Julie Schimmelpenningh of Solutia, recognized Lee Harrison as the outgoing president. Harrison received the glass president’s award as well as a wooden kaleidoscope—a gift from the association.

Next year Glass Week will take place January 20-24 at the Ritz Carlton Sarasota in Sarasota, Fla. To learn more visit www.glassweek.com.

Photos by Brian Pitman unless otherwise noted.

© Copyright 2006 Key Communications Inc. All rights reserved. No reproduction of any type without expressed written permission.