NewsAnalysis:MOBILE TECHNOLOGY  
Mobile Technology Puts  
Glass Industry on the Move  
tal screens] are everywhere,” says mobile devices into their processes—  
Dwyer.“It just makes it easier for them albeit in a more traditional sense.  
to know what’s going on in the building.  
Alliance Glazing Technologies based in  
They have all these things graphically. Romeoville,Ill.,for example,has made ef-  
It’s easier for them to track production.” forts to equip its essential operations  
Syracuse Glass has taken that approach staff—including project managers, op-  
on the road,as well.It uses software by JJ erations managers,superintendents and  
Keller that logs hours for drivers, stores foremen—with tablets and iPhones.  
customer information in a database and  
provides maps for navigation.  
“We use them for communication,  
email and photographic documenta-  
Additionally, the company recently tion of jobsite conditions,” says Jason  
rolled over to paperless delivery. “It’s Nimmo, senior project manager at Al-  
sort of like UPS,” he says.  
When the driver arrives, they pull up share information among ourselves and  
he world has gone mobile, and the information and scan the label on the with clients.”  
the glass and glazing industry glass.After the driver and customer check He says the project team also utilizes  
won’t be left behind. the glass in, the customer signs with his a centralized, online drop-box that  
Software that used to be restricted to or her finger.Then the information is sent everyone can access on their phones  
a stationary computer system can now to the customer via email or fax. and tablets. This allows them to share  
be accessed and operated wirelessly at “The customer can go into our web- documents that can be accessed by oth-  
or away from the facility.Advancements site with a username and password ers within the company.  
liance in Colorado.“It makes it easier to  
T
in mobile technology as simple as the and see all the steps in that order, when  
Even the simplest functions of smart  
high-resolution camera phone have al- it was entered, cut, tempered, loaded, phones and tablets,such as the camera,  
lowed project team members to trans- delivered, etc.,” he says. “They can see can provide this kind of benefit for both  
mit information at rapid speed and who signed for it.”  
glaziers and fabricators. Someone on  
expedite the problem-solving process. Software companies such as site can easily send a photo of a partic-  
Syracuse Glass, based in Syracuse, Glasstrax have also responded to a de- ular issue to another member of the  
N.Y., was one of the first fabricators to mand for more mobile accessibility by team,and drivers can snap an image of  
adopt Fenetech’s FeneVision glass fab- developing an app.  
rication and ERP software,which it has Outside sales representatives can use mation back to the shop quickly.  
used for at least half a decade.Syracuse the company’s mobile app to locate and “[Mobile communication] is definitely  
a scratch in the glass and get that infor-  
Glass president John Dwyer says his contact nearby customers and prospects. beneficial for taking urgent matters,mak-  
company uses it“for everything we can They can also view open quotes and ing them priority and processing them  
use it for,” from digitizing patterns and clients’ order history, as well as navigate without having to leave the office or a cer-  
order entry to fabricating equipment to contacts through google maps.  
and glass cutting. “It allows them to take that data  
tain spot on the job site,”says Nimmo.  
As for software, not all corners of the  
To streamline the process further, wherever they go,” says Tyson Oldroyd industry have gone totally mobile.  
Syracuse Glass invested in iPads.On the of Kimzey Software, which developed While most fabricators and glaziers uti-  
devices, supervisors in the shop can Glasstrax.“That was the purpose of the lize the basics such as smart phones for  
monitor production in the fabricating app—to put all of this information at communication and navigation, some  
and tempering cells to see how much their fingertips.”  
glass is being processed, how many re- Oldroyd says his customers are mainly they have yet to adopt any major mo-  
jects were produced, which area may sales reps, supervisors and drivers.  
need assistance, etc.  
If you walk around our place, [digi- while, has increasingly implemented  
of those USGlass reached out to say  
bile device practices, but are exploring  
Thecontractglazingcommunity,mean- options for the future.  
—Nick St. Denis s  
26  
USGlass, Metal & Glazing | March 2016  
www.usglassmag.com