Sb y oL yml e eR .tHimi l l es Good—Sometimes Not
r. Hill… the e-mail began … I day job anytime soon because you just your article onto our sales group, espe-
understand that you are a very are not cut out for this column writing cially the younger group … if you don’t
nice guy and the intent of this thing. It is just a matter of time before follow up again … and again … and
correspondence is certainly not to hurt you are exposed and replaced.
again, you will not earn the business.
The writer was kind enough to Anyone (almost) can sell an account
I do believe I am a nice guy. I work at provide his full name (we’ll call him one time based on low price. It’s how you
being a nice guy. I respect people, I try Joe) and I answered him with what I build on the initial transaction and turn
to be patient and my goal is always to thought was an appropriate response it into a relationship that is important.
be fair in all of my dealings. Yet I had by thanking him for being a regular I learned a long time ago and still be-
a feeling this particular e-mail was reader and promising that I would lieve it is true today, over the long haul,
headed somewhere that I probably do my best to be a better writer if he people buy from people they like, not
didn’t want to go, and that feeling was would promise to keep on reading my from people with the cheapest price. We
columns. That was not quite 12 years have a mantra here that our vendors are
However … the e-mail continued … ago. I still have that e-mail and I still every bit as important as our customers.
I need to get something off my chest and hear from Joe a couple of times a year. Without our key partners/vendors, we
I will try to do it as painlessly as possible. He’s usually critical of my efforts, but I have no customers to support. Sincerely,
Just about every month I get a few am okay with it. He has softened over Gary McGrory (McGrory Glass).
e-mails and a phone call or two regard- the years and on rare occasion I even
Now to be sure, I appreciated Gary’s
ing something I have written (or not get a compliment from him.At least he e-mail a bit more than the ﬁrst one ref-
written). Sometimes a reader wants to is still a reader and,believe it or not,the erenced here, but both serve a purpose
correct what I have said or has a sug- best part of the whole column writing and I am thankful for both. I have had
gestion about a topic I should be cov- thing for me is the interaction it creates the pleasure of doing business with the
ering.Most are pleasant, but every now for me with people from within the in- McGrory team in the past and they are
and then I get one that stings a little. dustry. I enjoy it—even the negative true professionals and a credit to our
This is actually okay with me. I truly comments. So with these thoughts in industry. But so is the guy I have cho-
believe that you can’t please everyone mind, I am going to share an e-mail sen to call Joe. I have done business
all the time and it’s a waste of your with you that I received just a couple with him as well and he, too, is a solid
time to try. This doesn’t mean that you of days ago.
professional. I think as long as we are
should necessarily go out looking to be Lyle, ﬁrst and foremost, I thoroughly honest and have no malicious intent,
an irritant to people, but sometimes, if enjoy your articles each month in disagreement and respectful criticism
you take a position on certain matters, USGlass. Your sense of humor is much can be a good thing. And everyone’s
it’s just going to happen.
like my father’s was, so it brings a smile opinion should be respected, whether
You see, Mr. Hill … the writer went to my face and good memories. So thank we agree with it or not. So thank you
on … I have been reading your stuff in you and keep on writing please. The sec- Joe and Gary and above all, please
USGlass every month for the past cou- ond order of business is in regards to the know that I appreciate you taking the
ple of years now and I gotta tell you, I stats posted this month courtesy of Scott time to read “my stuff” and even more
just don’t get it. Why they let you have a Mitchell and the “National Sales Execu- so for taking the time to comment
full page column every month is beyond tives Association.”They are FAKE unfor- about it. I love you both! n
me. Your articles typically are pointless, tunately. I have seen them before
amateurishly written, and sometimes many times and although there is
contain false information. There have much to be said for what we refer
even been occasions when I have read to as PPO (Persistence Pays Off),
an article twice or more looking for ‘the these facts are made up … well at
point’ you are trying to make and often, least according to multiple sources
I just can’t ﬁnd one. You also seem to I have come across in the past
take some perverse delight in offending when searching for such an orga-
certain people and I can’t imagine that I nization. This, of course, does not
am the only reader that feels this way so deter us from imparting the true
I am going to suggest you not quit your lesson of what you presented in
L y l e R . H i l l is the managing
director of Keytech North America,
a company providing research and
technical services for the glass and
metal industry. Hill has more than
40 years experience in the glass
and metal industry and can be reached at lhill@
glass.com. You can read his blog every other
Monday at lyleblog.usglassmag.com.
USGlass, Metal & Glazing | November 2016