What Do You Do When …?  
How to Handle Difficult Employee Situations  
b y P a u l B i e b e r  
Dear Readers,  
part of his job. If you don’t have a writ- slightly glassy? Does he answer ques-  
his month’s column is based on ten job description or one that doesn’t tions clearly? Based on the aspects of  
a real question from a USGlass mention lunches, meet with Bill and your question, you appear to have a  
reader. Please feel free to ask explain the conundrum that has come large company. Do you have a drug/al-  
questions, addressed to the editor, up.Ask him to help write a new job de- cohol testing program? Are your man-  
Ellen Rogers, at, or scription. Having Bill involved in this agers taught how to observe behavior  
me at Please is critical. (You should have a written that would trigger a drug/alcohol test?  
include your name and phone number job description for every employment You should not send an individual for  
in case we have questions, or so we can category in your company.)  
go into greater depth with you. Please If this doesn’t work as hoped, ask a  
testing without a reasonable cause.  
Does your employee manual state  
note, names are changed in this article. co-worker of Bill’s, who understands that all property is subject to search?  
the importance of the question, to have If so, go through his desk after hours.  
This Month’s Question  
coffee with him and explain this is im- Read his emails.I have found that users  
tend to leave unintended clues.  
Bill is a young man in our purchas- portant to any company.  
ing department who has been with us  
Still doesn’t work? At Bill’s next  
Invite him to lunch one day, and tell  
about a year and doing a very good job. scheduled employee review discuss his him that your car is in the shop and  
In fact, we think he has great potential apparent lack of enthusiasm for being a ask him to drive. If he refuses, then he  
and his manager, Sam, is grooming team player in his department.Ask him may have something to hide. If he does  
him for further growth. As part of that why this has become a problem on his drive, does his car smell of marijuana  
mentorship,Sam has invited Bill to join part, and explain that your other em- or alcohol?  
him when he takes a customer or ven- ployees look at this as an honor. Don’t  
I hope that this second scenario  
dor to lunch. The first two times Bill harp on the extra hour he has taken. doesn’t play out. If, unfortunately, it  
joined them, he later went out to lunch Explain to him your goal of having does, make sure you know your insur-  
again by himself. The third-time Bill him grow in your company. Hopefully ance company’s plans for detox. Tell  
was invited, Sam told him his presence he will get the idea that this is consid- Bill it’s his only choice now or he will  
was part of his lunchtime.At this point, ered part of the job for all employees be terminated.  
Bill declined, saying he had to run an who have customer or vendor contact.  
Either way, you have a talented  
errand. Bill also said that it’s not fair he If he continues to be against this busi- worker and you need to improve his  
loses his lunch hour for company pur- ness norm, let him know that this will life at your company. Work with Bill  
poses. We haven’t seen this before. Our affect his long-term future with your to improve his team-player role and  
younger/newer employees recognize company, including raises and pro- hopefully he will change. n  
it as an honor to be included in these motions. How about giving Bill a  
types of activities. How do we handle one-day advance notice of a visit-  
Bill? Or do we just give up on him?”  
ing vendor so that he can plan his  
lunch-time errands accordingly?  
P a u l B i e b e r has  
9 years’ experience in  
the glass industry, with  
C.R. Laurence and as  
executive vice president of  
Floral Glass in New York.  
The Answer  
This is an interesting problem and Other Concerns  
there are two paths to follow. The first  
Let’s look at the other, more  
starts when he was hired.Do you have a unpleasant path. Bill leaves the  
written job description of his position’s company each mid-day to have a  
duties? This should include mention of drink or two.Worse yet,he is drug  
occasional company lunches. If you dependent and gets high during  
have this,I would suggest a short meet- the lunch hour.Look at him when  
ing with Bill and explain that this is he returns to work. Are his eyes  
He is now the principal of  
Bieber Consulting Group LLC and can  
be reached at  
Read his blog on Tuesdays at  
USGlass, Metal & Glazing | April 2017  

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